Digital Product Owner, Client Experience

Smartgroup Corporation; Australia; Remoto; AUD 120.000 - 180.000; Tempo integral

Benefícios oferecidos por esta vaga

Smart Leave

Free lunch every week

Paid Parental Leave with superannution

Make a Difference Days – paid days off

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Resumo da vaga

Smartgroup Corporation is seeking a Digital Product Owner, Client Experience to shape how we solve complex problems for our clients across a broad B2B product landscape. Initially focused on our new Client Portal, you’ll explore opportunities across areas including client onboarding, reporting, data transfer, integrations and operational processes.

This is an opportunity to genuinely own the problem space, using product discovery to uncover what matters most and take opportunities from early

Qualificações

• Strong experience in product-led discovery and uncovering customer problems.
• Demonstrated B2B product experience in complex environments with multiple stakeholders.
• Experience taking products from zero to one with unclear answers.
• Excellent problem-framing and prioritisation to focus on high-value opportunities.
• Confidence working with data, integrations and APIs; understand technical constraints.
• Strong product judgement and comfort with ambiguity.

Responsabilidades

• Lead product discovery to uncover client problems and determine valuable opportunities.
• Shape and prioritise a diverse pipeline across digital experiences, workflows and reporting.
• Engage with clients and stakeholders, using interviews and data to test assumptions.
• Take opportunities from discovery to delivery without premature solutions.
• Partner with Client, Operations and Technology teams to align business needs and constraints.
• Establish effective cross-functional ways of working within a new team.

Conhecimentos

Product-led discovery

B2B product experience

Zero to one

Problem framing & prioritisation

Data & APIs understanding

Ambiguity management

Ferramentas

APIs

Descrição da vaga

Career Opportunities: Digital Product Owner, Client Experience (3728)

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

About the role

We’re looking for a Product Owner, Client Experience to help shape how we solve complex problems for our clients across a broad B2B product landscape. Initially focused on our new Client Portal, you’ll explore opportunities across areas including client onboarding, reporting, data transfer, integrations and operational processes.

This is an opportunity to genuinely own the problem space, using product discovery to uncover what matters most, turn ambiguity into clear priorities and take valuable opportunities from early discovery through to delivery.

Key Responsibilities:

• Lead product discovery to uncover client problems, identify root causes and determine which opportunities are most valuable to pursue.
• Shape and prioritise a diverse opportunity pipeline across digital experiences, client workflows, reporting, data movement and integrations.
• Engage directly with clients and stakeholders, combining interviews, data and other evidence to test assumptions and inform product decisions.
• Take opportunities from zero to one, moving from problem discovery and validation into delivery without prematurely locking into a solution.
• Partner across Client, Operations and Technology teams to understand business needs, technical constraints and the impact of potential solutions.
• Help establish effective product ways of working within a new cross-functional team, creating clarity and momentum in a complex environment.

Skills and experience

You’ll bring:

• Strong experience in product-led discovery, with the ability to uncover meaningful customer or client problems rather than simply working from predetermined requirements.
• Demonstrated B2B product experience, ideally within complex environments involving multiple stakeholders, workflows, systems or data dependencies.
• Experience taking new products, capabilities or propositions from zero to one, working effectively when the answer or solution is not yet clear.
• Excellent problem-framing and prioritisation skills, with the ability to compare different opportunities and focus investment on those with the strongest value and evidence.
• Confidence working with data, integrations and technical concepts such as APIs, data dependencies and system constraints, without needing to be an engineer or architect.
• Strong product judgement, curiosity and comfort with ambiguity, with the confidence to challenge requested solutions when the underlying problem or value case is unclear.

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.