Digital Product Designer

HCF Australia; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

50% subsidy on hospital/extras cover

Parental leave (18 weeks)

Mental health and wellbeing programs

Discounts on products and gym

eyecare discounts

Job summary

HCF Australia in Sydney CBD is seeking a UI/UX designer for a 12-month contract. You will design digital experiences across web and mobile to help members understand cover, manage claims and choose a provider.

Collaborate with product, technology, content and brand teams, conduct user research and usability testing, and contribute to our design system while championing WCAG accessibility. A growth plan supports your development and future career goals.

Qualifications

• Experience designing digital products across web and mobile
• Strong Figma and prototyping skills
• Experience conducting user research and testing
• Strong collaboration and communication skills within cross-functional delivery teams
• Action-oriented mindset – testing ideas, making progress, delivering results
• Understanding of accessibility and WCAG standards

Responsibilities

• Translate member needs and business objectives into simple, intuitive digital experiences
• Create wireframes, prototypes and high-fidelity designs using Figma
• Collaborate with product, technology, content, brand and business teams to bring ideas to life
• Conduct and facilitate user research and usability testing, using insights to iterate designs
• Contribute to and work within our evolving design system
• Champion accessibility and ensure designs meet WCAG standards
• Use analytics and research to inform design decisions and measure impact
• Advocate for human-centred design across your squad and wider teams

Skills

Wireframes & Prototypes

Figma

User research

WCAG accessibility

Cross-functional collaboration

Analytics usage

Tools

Figma

Job description

12-month contract | Full-time | Hybrid/Flexible | HCF House - Sydney CBD

Design digital experiences that make healthcare easier

Working within a cross-functional squad, you'll design and improve key member journeys including understanding cover, managing claims and finding a provider. You'll have the opportunity to see your work make a real difference to members.

You'll be part of a collaborative and supportive design team that shares ideas, runs design critiques and experiments with new tools and ways of working. You'll also have a growth plan to support your development and future career goals.

What you'll do

• Translate member needs and business objectives into simple, intuitive digital experiences.
• Create wireframes, prototypes and high-fidelity designs using Figma.
• Collaborate with product, technology, content, brand and business teams to bring ideas to life.
• Conduct and facilitate user research and usability testing, using insights to iterate your designs.
• Contribute to and work within our evolving design system.
• Champion accessibility and ensure designs meet WCAG standards.
• Use analytics and research to inform design decisions and measure impact.
• Advocate for human-centred design across your squad and wider teams.

What you'll bring

• Experience designing digital products across web and mobile.
• Strong Figma and prototyping skills.
• Experience conducting user research and testing.
• Strong collaboration and communication skills, particularly within cross-functional delivery teams.
• An action-oriented mindset - you like testing ideas, making progress and getting things done.
• An understanding of accessibility and WCAG standards.

Experience with AEM, design systems, Agile delivery, or healthcare/insurance is desirable but not essential.

This is initially a 12-month contract, with the potential to extend or transition into a permanent opportunity.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.

Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - [e-mail] to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.