Digital Product Designer

Ventia; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible working arrangements

50% subsidy on hospital/Extras cover

Family-friendly certified employer

18 weeks parental leave

Mental health programs

Discounts on products and services

Job summary

HCF seeks a Digital Product Designer to join the Digital Enterprise team and shape member experiences across our website and mobile app. This 12-month fixed-term, full-time hybrid role is based in Sydney CBD at HCF House, with a focus on improving journeys around cover, claims and finding providers.

You’ll work in a collaborative design team, run critiques, and have a growth plan to support development and future career goals.

Qualifications

• Experience designing digital products across web and mobile.
• Strong Figma and prototyping skills.
• Experience conducting user research and testing.
• Strong collaboration and communication within cross-functional teams.
• Action-oriented mindset with a focus on delivering outcomes.
• Understanding of accessibility and WCAG standards.

Responsibilities

• Translate member needs and business objectives into simple, intuitive digital experiences.
• Create wireframes, prototypes and high-fidelity designs using Figma.
• Collaborate with product, technology, content, brand and business teams to bring ideas to life.
• Conduct and facilitate user research and usability testing, using insights to iterate designs.
• Contribute to and work within our evolving design system.
• Champion accessibility and ensure designs meet WCAG standards.
• Use analytics and research to inform design decisions and measure impact.
• Advocate for human-centred design across the squad and broader teams.

Skills

Figma

User research

Prototyping

WCAG accessibility

Cross-functional collaboration

Tools

Figma

Job description

We’re looking for a Digital Product Designer to join HCF’s Digital Enterprise team and help shape the experiences our members use every day across our website and mobile app

Digital Product Designer

12-month contract | Full-time | Hybrid/Flexible | HCF House - Sydney CBD

Design digital experiences that make healthcare easier

Working within a cross-functional squad, you’ll design and improve key member journeys including understanding cover, managing claims and finding a provider. You’ll have the opportunity to see your work make a real difference to members.

You’ll be part of a collaborative and supportive design team that shares ideas, runs design critiques and experiments with new tools and ways of working. You’ll also have a growth plan to support your development and future career goals.

What you’ll do

• Translate member needs and business objectives into simple, intuitive digital experiences.
• Create wireframes, prototypes and high-fidelity designs using Figma.
• Collaborate with product, technology, content, brand and business teams to bring ideas to life.
• Conduct and facilitate user research and usability testing, using insights to iterate your designs.
• Contribute to and work within our evolving design system.
• Champion accessibility and ensure designs meet WCAG standards.
• Use analytics and research to inform design decisions and measure impact.
• Advocate for human-centred design across your squad and wider teams.

What you’ll bring

• Experience designing digital products across web and mobile.
• Strong Figma and prototyping skills.
• Experience conducting user research and testing.
• Strong collaboration and communication skills, particularly within cross-functional delivery teams.
• An action-oriented mindset — you like testing ideas, making progress and getting things done.
• An understanding of accessibility and WCAG standards.

Experience with AEM, design systems, Agile delivery, or healthcare/insurance is desirable but not essential.

This is initially a 12-month contract, with the potential to extend or transition into a permanent opportunity.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.