Digital Product & Experience Manager — Drive Revenue

Hub Australia; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Sonder app

Paid volunteer leave

Birthday off

Great Place to Work

B Corp

Carbon-neutral

Job summary

Hub Australia is seeking a Digital Product & Experience Manager to lead the digital roadmap for our website, Member Portal and Growth Hub. This role sits in the Revenue & CX team and focuses on turning customer insights into smarter journeys and automated workflows.

You will work hands-on with platforms like HubSpot, OfficeRnD and Aircall, optimizing CRM workflows, data quality and integrations while collaborating with Sales, Marketing and CX to improve conversions and self-service experiences.

Qualifications

• 4–5 years’ experience in digital product management, digital experience, CRM optimisation or business systems optimisation.
• Connects digital improvements to revenue, conversion and customer outcomes.
• Hands-on and technically fluent: configuring tools, building workflows, automations, and working with developers.
• Experience with CRM platforms, ideally HubSpot, including configuring workflows and improving integrations.

Responsibilities

• Shape and improve digital customer journeys across our website, Member Portal and Growth Hub.
• Get hands-on with platforms including HubSpot, OfficeRnD and Aircall, optimising workflows and data quality.
• Design and automate workflows that connect our systems and reduce duplication.
• Collaborate with Sales, Marketing and CX to improve website conversion and online bookings.
• Own the digital roadmap, prioritising by customer impact and commercial value.
• Explore AI and emerging tech, turning ideas into pilots to improve experiences and efficiency.

Skills

Digital product management

CRM optimization

Data-driven

Cross-functional collaboration

Revenue-focused

Tools

HubSpot

OfficeRnD

Aircall

Job description

Hub Australia is seeking a Digital Product & Experience Manager to lead the digital roadmap for our website, Member Portal and Growth Hub. This role sits in the Revenue & CX team and focuses on turning customer insights into smarter journeys and automated workflows.

You will work hands-on with platforms like HubSpot, OfficeRnD and Aircall, optimizing CRM workflows, data quality and integrations while collaborating with Sales, Marketing and CX to improve conversions and self-service experiences.