Digital Product and Experience Manager

Hub Australia; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Sonder app

Paid volunteer leave

Birthday off

Great Place to Work

B Corp

Carbon-neutral

Job summary

Hub Australia is seeking a Digital Product & Experience Manager to lead the digital roadmap for our website, Member Portal and Growth Hub. This role sits in the Revenue & CX team and focuses on turning customer insights into smarter journeys and automated workflows.

You will work hands-on with platforms like HubSpot, OfficeRnD and Aircall, optimizing CRM workflows, data quality and integrations while collaborating with Sales, Marketing and CX to improve conversions and self-service experiences.

Qualifications

• 4–5 years’ experience in digital product management, digital experience, CRM optimisation or business systems optimisation.
• Connects digital improvements to revenue, conversion and customer outcomes.
• Hands-on and technically fluent: configuring tools, building workflows, automations, and working with developers.
• Experience with CRM platforms, ideally HubSpot, including configuring workflows and improving integrations.

Responsibilities

• Shape and improve digital customer journeys across our website, Member Portal and Growth Hub.
• Get hands-on with platforms including HubSpot, OfficeRnD and Aircall, optimising workflows and data quality.
• Design and automate workflows that connect our systems and reduce duplication.
• Collaborate with Sales, Marketing and CX to improve website conversion and online bookings.
• Own the digital roadmap, prioritising by customer impact and commercial value.
• Explore AI and emerging tech, turning ideas into pilots to improve experiences and efficiency.

Skills

Digital product management

CRM optimization

Data-driven

Cross-functional collaboration

Revenue-focused

Tools

HubSpot

OfficeRnD

Aircall

Job description

About Hub Australia:
Hub Australiaprovides premium workspaces, business networks, and services across 17 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth.
Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

Job Description

Shape the digital experience. Own the roadmap. Make it measurable.

We’re looking for a commercially minded, tech-savvy Digital Product & Experience Manager to join Hub Australia’s Revenue & CX team.

You’ll own our digital product roadmap, turning customer insights into smarter journeys, automated workflows and stronger digital revenue. It’s a hands-on role with real ownership across our website, Member Portal and Growth Hub.

Location: Preferably based in Melbourne, but we are open to candidates in Sydney.

What your day-to-day will look like (but not limited to!):

• Shape and improve digital customer journeys across our website, Member Portal and Growth Hub and other digital touchpoints.
• Get hands-on with platforms including HubSpot, OfficeRnD and Aircall, optimising functionality, CRM workflows, data quality and integrations.
• Design and automate workflows that connect our systems and cut duplication.
• Work with Sales, Marketing and CX to improve website conversion, online bookings and self-service experiences.
• Own the digital roadmap, prioritising by customer impact and commercial value.
• Explore AI and emerging tech, turning ideas into business cases and pilots to improve customer experiences and business efficiency.
• Use customer feedback, digital performance and platform data to test improvements, measure adoption and continually optimise our digital experiences.

Qualifications

We're Looking For Someone Who has:

• Has 4-5 years’ experience in digital product management, digital experience, CRM optimisation or business systems optimisation.
• Connects digital improvements to revenue, conversion and customer outcomes.
• Is hands-on and technically fluent: confident configuring tools, building workflows, implementing automations, and working with developers.
• Demonstrated hands-on experience with CRM platforms, ideally HubSpot, including configuring workflows, managing data structures and improving integrations and automation.
• Has a strong customer experience mindset. Enjoys identifying problems, challenging existing processes and designing better solutions.
• Is proactive, curious and comfortable working independently, taking ownership of initiatives from idea through to implementation.
• Communicates confidently with both technical and non-technical teams.
• Brings hospitality, membership, SaaS or multi-site experience (a bonus).
• Has experience in a service-led, membership, hospitality, SaaS, or multi-site environment - a strong advantage.

Additional Information

Rewarding You

• Own a high-impact remit with the opportunity to shape Hub’s digital products and experiences across our national business.
• Join a purpose-led team at a certified Great Place to Work™, B Corp and carbon-neutral business.
• Enjoy great perks including the Sonder app, paid volunteer leave and your birthday off.
• Work with passionate teammates who live our values: Hospitality First, Lead with Impact, Elevate Everyday, Make Things Happen.

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.