Digital Product Discovery Analyst

Smartgroup; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid Parental Leave

Volunteer days

Salary packaging & novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup is seeking a skilled Business Analyst to join a collaborative digital product squad. You will explore customer and business challenges, translate insights into epics and actionable user stories, and work closely with Product, Design and Engineering to deliver value.

You will lead discovery efforts, map journeys, and refine backlogs while ensuring clear acceptance criteria and successful outcomes across cross-functional teams.

Qualifications

• Strong business analysis experience within Agile digital product environments.
• Experience through the end-to-end software delivery lifecycle: product discovery, definition, delivery and benefits realisation.
• Strong journey mapping, process mapping, story mapping and requirements analysis capabilities.
• Analyses qualitative and quantitative evidence to inform recommendations and decision-making.
• Excellent stakeholder engagement, workshop facilitation and communication skills across business and technical teams.

Responsibilities

• Partner with Product, Design, Engineering and stakeholders to understand customer and business problems, desired outcomes and success measures.
• Lead discovery activities including data analysis, process mapping and journey mapping.
• Support others in their research and assumption testing.
• Document, raise and discuss hypotheses to ensure common understanding around known requirements, assumptions and risks.
• Synthesize customer, business and data insights to identify needs, opportunities, constraints and root causes.
• Translate discovery outcomes into epics, user stories, business rules and well-defined acceptance criteria.
• Facilitate backlog refinement and help teams make informed decisions around priorities, dependencies, risks and trade-offs.
• Collaborate with UX/UI and Engineering teams to support customer journeys, prototyping, usability testing and solution delivery.

Skills

Business analysis

Agile methodologies

Stakeholder engagement

Journey mapping

Data analysis

Workshop facilitation

Education

CS/Business/Economics degree

Business Analysis certifications

Tools

Jira

Confluence

Miro

Figma

Job description

Smartgroup is seeking a skilled Business Analyst to join a collaborative digital product squad. You will explore customer and business challenges, translate insights into epics and actionable user stories, and work closely with Product, Design and Engineering to deliver value.

You will lead discovery efforts, map journeys, and refine backlogs while ensuring clear acceptance criteria and successful outcomes across cross-functional teams.