Digital Operations Coordinator

Specsavers Support Office; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonus

Two free glasses per year

On-site parking

Birthday leave

Volunteer program

Professional development

Paid parental leave

Social club

Job summary

Specsavers Australia is seeking a Digital Operations Coordinator within our Trading function. Reporting to the Senior Digital Experience Manager, you’ll help keep our websites and digital platforms running at their best, support digital campaigns, optimise website performance, enhance chatbot journeys, and resolve platform issues with a collaborative, high‑performing team.

You'll work with stakeholders across the business to deliver seamless online experiences for millions of customers, you’ll

Qualifications

• 1-2 years’ experience with content management systems and e-commerce platforms.
• Experience with digital optimisation tools, A/B testing, chatbot optimisation and conversion optimisation is desirable.
• Strong attention to detail and analytical skills.
• Ability to thrive in a fast-paced, changing environment.
• Self-motivated with a collaborative approach.

Responsibilities

• Keep websites and digital platforms running at their best, supporting digital campaigns.
• Optimise website performance and enhance chatbot journeys.
• Resolve platform issues and collaborate with stakeholders across the business.
• Deliver seamless online experiences for millions of customers.

Skills

Content management

E-commerce platforms

Analytical skills

Attention to detail

Team collaboration

Self-motivated

Tools

Contentful

Drupal

Commercetools

Algolia

Job description

At Specsavers, we know that to reach your full potential you need to work somewhere that will bringout your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.

In 2025, we were proudly recognised as one of Australia’s Best Places to Work for the third consecutive year and ranked 12th on Fortune’s list of the World’s 25 Best Workplaces. Here’s a taste of just some of our perks:

Quarterly bonus scheme

Two free pairs of glasses each year

On-site free parking

Birthday, Volunteer, Professional Development and Paid Parental Leave

Fully funded social club – provides a wide range of activities throughout the year

So, if you like the sound of working for a company that’s dedicated to improving the lives of both their people and customers, we think you’d look good at Specsavers.

About the role

An exciting opportunity has arisen for a Digital Operations Coordinator to join our Trading function. Reporting to the Senior Digital Experience Manager you’ll play a key role in keeping our websites and digital platforms running at their best. Working as part of a collaborative and high-performing team, you'll help deliver seamless online experiences for millions of customers by supporting digital campaigns, optimising website performance, enhancing chatbot journeys, and resolving platform issues, whilst collaborating with stakeholders across the business to deliver a seamless online experience.

Recognised as Australia's Best Place to Work 2026, we're passionate about creating an exceptional experience for our people.

If you're highly organised, thrive in a fast-paced environment and are looking for an opportunity to grow your digital career, make a tangible impact, and be part of a team shaping the future of the Specsavers online experience, we'd love to hear from you.

What we’re looking for

1-2 years’ experience with content management systems and e-commerce platforms is essential (Contentful, Drupal, Commercetools, and Algolia highly regarded).

Experience with digital optimisation tools and techniques, including A/B testing, chatbot optimisation and conversion optimisation, is desirable.

Strong attention to detail and analytical skills.

Ability to thrive in a fast-paced, changing environment.

Self-motivated with a collaborative approach.

Commercial awareness within a retail or customer-focused environment.

About Us

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life. Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/Applicants for the role are required to have current working rights as per, relevant government legislation.

At Specsavers, you’re not just joining a team, you’re becoming part of a movement that’s making expert care accessible to communities across Australia and New Zealand.

With a growing network of more than 400 stores, we’re proud to be a company that’s driven by purpose. Whether you're just starting out, building your career, or dreaming of running your own business, we’ll help you see your potential more clearly every step of the way.

We believe in making a real difference – for our customers and our people. So, if you're looking for a place where passion meets purpose, and where your growth is part of our vision, Specsavers is the place to be.

At Specsavers, you’re not just joining a team, you’re becoming part of a movement that’s making expert care accessible to communities across Australia and New Zealand.

With a growing network of more than 400 stores, we’re proud to be a company that’s driven by purpose. Whether you're just starting out, building your career, or dreaming of running your own business, we’ll help you see your potential more clearly every step of the way.

We believe in making a real difference – for our customers and our people. So, if you're looking for a place where passion meets purpose, and where your growth is part of our vision, Specsavers is the place to be.

What can I earn as an Operations Coordinator