Digital Experience Leader: Service Delivery & Transformation

TasWater; City of Devonport; On-site; AUD 157,000 - 175,000; Full time

Job summary

TasWater seeks a Digital Experience Manager to lead the delivery, governance and continual improvement of Digital & Technology services across the organisation. You will oversee service operations, service transition, vendor management, governance, and end-user experience, driving operational excellence and high-quality digital outcomes that support business objectives.

Lead the delivery and continual improvement of Digital Experience services across service management and transition, service

Qualifications

• Senior leadership experience in IT service delivery and operations.
• Customer-focused mindset with passion for improving digital experiences.
• Ability to lead change and drive digital transformation initiatives.

Responsibilities

• Lead delivery and improvement of Digital Experience services across service management.
• Oversee service desk, operational centre and end-user computing.
• Manage vendor relationships and service transitions.
• Collaborate with stakeholders to align digital services with business needs.
• Ensure service levels, reliability and security requirements are met.

Skills

Service delivery

Stakeholder management

Vendor management

Leadership

Digital transformation

Education

Tertiary IT/Operations/Business

Job description

TasWater seeks a Digital Experience Manager to lead the delivery, governance and continual improvement of Digital & Technology services across the organisation. You will oversee service operations, service transition, vendor management, governance, and end-user experience, driving operational excellence and high-quality digital outcomes that support business objectives.

Lead the delivery and continual improvement of Digital Experience services across service management and transition, service