Digital Experience Manager - Service Delivery

TasWater; Turners Marsh; On-site; AUD 157,000 - 175,000; Full time

Benefits offered by this job

Work180 recognition

18 weeks parental leave

Job summary

TasWater is seeking an experienced Digital Experience Manager to lead the delivery, governance, and continuous improvement of Digital & Technology services across the organisation. The role focuses on reliable, secure, and customer-focused digital services with strong vendor management and governance.

Based in Tasmania (Hobart/Launceston/Devonport), you will drive service performance, risk management, and end-user experience while collaborating with senior leaders and external providers to

Qualifications

• Tertiary qualification in Information Technology, Operations, Business or a related field.
• Demonstrated senior leadership experience in IT service delivery, service operations or related environments within large, complex organisations.
• A customer-focused mindset with the ability to improve digital experiences and service performance.
• Ability to lead change, influence others, and drive digital transformation initiatives.
• Strong strategic thinking, problem-solving, and continuous improvement capabilities.
• Strong stakeholder engagement skills with the ability to build trusted relationships across all levels of the organisation.

Responsibilities

• Lead the delivery, governance, and continuous improvement of Digital & Technology services across the organisation.
• Oversee service operations, service transition, vendor and supplier management, governance, and end-user experience.
• Own service performance across D&T capabilities delivered by internal teams and external providers.
• Collaborate with stakeholders to align digital services with organisational priorities and customer needs.
• Oversee service providers and vendor relationships to ensure SLAs and outcomes are achieved.
• Drive service transition activities and ensure successful implementation of new technologies.

Education

Tertiary qualification in IT/Operations/Business

Job description

TasWater is seeking an experienced Digital Experience Manager to lead the delivery, governance, and continuous improvement of Digital & Technology services across the organisation. The role focuses on reliable, secure, and customer-focused digital services with strong vendor management and governance.

Based in Tasmania (Hobart/Launceston/Devonport), you will drive service performance, risk management, and end-user experience while collaborating with senior leaders and external providers to