Digital Experience Architect — CCaaS & AI Transformation

Probe CX; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Probe CX is expanding its onshore digital capabilities in Australia, spanning Melbourne, Sydney, and the Gold Coast. As Digital Experience Architect, you will bridge complex tech setups with client business outcomes across Genesys Cloud, Amazon Connect, and Convai Oration.

You will lead presales, governance, and R&D initiatives while driving customer success for enterprise and government accounts in an onshore, collaborative environment.

Qualifications

• 3+ years in CCaaS or CRM platforms with hands-on Genesys Cloud or similar.
• Ability to translate business needs into technical designs.
• Comfort working within governance frameworks and autonomy.

Responsibilities

• Presales & discovery to translate requests into outcome-focused designs.
• Oversee architecture to deliver clear business value.
• Evaluate AI capabilities and PoCs to expand digital services.
• Conduct maturity assessments and optimization reviews for accounts.

Skills

CCaaS Expertise

Consultative mindset

Governance

Work Rights

Tools

Genesys Cloud

Amazon Connect

NICE CX1

Job description

Probe CX is expanding its onshore digital capabilities in Australia, spanning Melbourne, Sydney, and the Gold Coast. As Digital Experience Architect, you will bridge complex tech setups with client business outcomes across Genesys Cloud, Amazon Connect, and Convai Oration.

You will lead presales, governance, and R&D initiatives while driving customer success for enterprise and government accounts in an onshore, collaborative environment.