Forward Deployed Engineer – Salesforce (Client-Facing Solution Lead)

Probe CX; Melbourne, North Sydney; Remote; AUD 180,000 - 240,000; Full time

Job summary

Probe CX seeks a Forward Deployed Engineer – Salesforce (Client-Facing Solution Lead) to bridge hands-on technical delivery and strategic client engagement. You will lead discovery workshops, translate ambiguous problems into concrete Salesforce solutions, and drive pre-sales conversations on-site in Melbourne or Sydney.

Role focuses on delivering production-grade Salesforce solutions across Sales Cloud, Service Cloud, and Data Cloud, leveraging Apex, LWC, and Flow, with robust REST/SOAP

Qualifications

• Senior Salesforce experience with hands-on technical delivery.
• Deep competence in Apex, LWC, and Flow design.
• Proven ability to engage stakeholders and lead pre-sales or discovery conversations.
• Strong enterprise integration knowledge (REST/SOAP, middleware).
• Ability to own delivery from design to adoption on client premises.

Responsibilities

• Lead client discovery sessions and drive pre-sales demos.
• Deliver production-grade Salesforce solutions on client premises.
• Design, configure, and code across Salesforce products (Sales Cloud, Service Cloud, Data Cloud, Agent force).
• Build robust integrations with REST/SOAP APIs and middleware (e.g., MuleSoft).
• Maintain client trust, protect margins, and ensure timely delivery.

Skills

Salesforce

Apex

LWC

Flows

REST API

SOAP API

MuleSoft

Pre-sales

Tools

Sales Cloud

Service Cloud

Data Cloud

Job description

Forward Deployed Engineer – Salesforce (Client-Facing Solution Lead)# Careers at Probe CX## Forward Deployed Engineer – Salesforce (Client-Facing Solution Lead)Apply: Melbourne CBD VIC Australia: North Sydney NSW Australia: Posted Today: JR14680At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.***Role Overview***Innovior is pioneering an agentic delivery model that streamlines the path from initial conversation to live execution. We are looking for a senior-level Salesforce professional who bridges the gap between hands-on technical architecture and commercial client engagement. In this role, you will be the primary technical presence on client premises—leading discovery workshops, turning ambiguous problem statements into defined solutions, driving pre-sales conversations, and rapidly building production-grade software directly within client platforms. You will work without intermediate layers of business analysts or project managers, taking personal ownership of user adoption, delivery speed, and business outcomes. ***Key Responsibilities:*****Client Discovery & Business Development:** Lead interactive discovery and whiteboarding sessions directly with operational owners and executive sponsors; identify commercial expansion opportunities, shape early leads into concrete scopes and conduct technical pre-sales demonstrations. **Rapid Prototyping & Live Delivery:** Convert complex, partially formed client concepts into functional, working software directly within the client environment in short, iterative cycles.**Enterprise Architecture & Build:** Hands-on design, configuration, and coding across Sales Cloud, Service Cloud, Data Cloud, and Agent force, leveraging Apex, Lightning Web Components (LWC), and advanced Flows.**System Integration:** Architect and deliver robust integrations with enterprise systems using REST/SOAP APIs, Platform Events, and middleware (such as MuleSoft) with rigorous attention to data integrity and error handling. **Commercial & Scope Discipline:** Exercise sound commercial judgment to protect project margins and engagement boundaries while maintaining strong client trust and agility.**AI-Accelerated Engineering:** Apply modern AI-assisted engineering workflows (Cursor, Claude, LLMs) to compress delivery timelines and share reusable patterns across the practice. ***Required Skills & Experience:*****Senior Technical Mastery:** Demonstrated track record delivering complex Salesforce solutions in a hands-on technical capacity across Sales, Service, Data Cloud, and Agent force.**Programmatic & Declarative Proficiency:** Deep practical competence in Apex, Lightning Web Components (LWC), and Flow design. Commercial & Stakeholder Agility: Proven success working directly with client stakeholders at all levels, navigating ambiguous requirements, and leading pre-sales or discovery conversations without intermediary support.**Enterprise Integration:** Solid hands-on knowledge of API integration architectures, middleware connectivity, and asynchronous event processing. **Autonomy & Delivery Drive:** Demonstrated comfort operating independently inside client organisations, maintaining momentum, and taking full ownership from design through to adoption. **Mobility:** Sustained availability to work on client premises in Melbourne or Sydney, including interstate travel when required by project demands. ***Preferred Qualifications:**** Salesforce certifications, particularly Application Architect, System Architect, or related Consultant credentials.* Familiarity with AI-augmented software engineering tools and agentic workflows.* Exposure to Salesforce Industry Clouds (e.g., Public Sector Solutions, Health Cloud, Financial Services Cloud) or Contact Centre/CX architectures.**Why Join Us?****Competitive Reward:** Attractive base salary package aligned with senior architect benchmarks, plus superannuation and structured performance incentives. **Work-Life Balance:** High-trust, flexible working environment that prioritises sustainable delivery practices alongside client needs.**Modern Delivery Culture:** Say goodbye to bureaucratic delivery overheads and experience high-velocity, autonomous problem-solving using modern AI tools.**Direct Influence:** High visibility with practice leadership and direct ownership of client success from day one