AWS Connect CX Architect — AI & Cloud Solutions

Accenture Global; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Accenture is seeking an experienced AWS-focused service designer to lead discovery sessions, design and implement cloud-based customer engagement solutions using AWS services. The role involves developing PoCs, collaborating with global AWS teams, and driving automation and IaC practices across Accenture’s AWS engagements.

Location includes Melbourne, Sydney, or Canberra with a strong emphasis on native cloud transformation and serverless architectures.

Qualifications

• A service designer with a developer background and the ability to learn quickly.
• Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint
• Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement
• Knowledge in legacy contact centers and IVR's, with associated business tooling
• You’ll have hands‑on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.
• Scripting capability and the ability to develop AWS environments as code
• A mindset of automating everything, with experience demonstrating this.
• Public cloud automation tooling – CFN, Terraform, Ansible, Puppet, Jenkins, and the like.
• Must have at least 1 AWS Associate or Professional Certification

Responsibilities

• Lead customer discovery and design sessions using AWS Cognitive CX suite
• Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement
• Develop PoCs, prototypes, demonstrations and assets
• Work with AWS business development, sales and architecture teams for campaigns, opportunities and solutions
• Work with Accenture’s global network to bring best practices and assets to the local market
• Interact with management levels at a client and/or within Accenture/AWS

Skills

AWS Cogn CX suite

AWS AI services

Connect

Pinpoint

Terraform

Ansible

Puppet

Jenkins

AWS Certification

Scripting

Tools

CFN

Job description

Accenture is seeking an experienced AWS-focused service designer to lead discovery sessions, design and implement cloud-based customer engagement solutions using AWS services. The role involves developing PoCs, collaborating with global AWS teams, and driving automation and IaC practices across Accenture’s AWS engagements.

Location includes Melbourne, Sydney, or Canberra with a strong emphasis on native cloud transformation and serverless architectures.