Digital Experience and UX Specialist

Apply Now; Sydney; Hybrid; AUD 115,000 - 128,000; Full time

Benefits offered by this job

Gym membership

Flexible work arrangements

Job summary

Inner West Council in Sydney is seeking a Digital Experience and User Experience Specialist to design accessible, intuitive, user-centred experiences for customers and staff. You will apply UI/UX expertise across Council websites, intranet and forms, informed by user research, analytics and feedback.

The role requires strong WCAG knowledge, information architecture, prototyping and ongoing collaboration with stakeholders to translate findings into design improvements.

Qualifications

• Formal qualifications in user experience, interaction design, communications, information technology or a related discipline, or equivalent relevant experience.
• Demonstrated experience applying user-centred design, user interface and user experience principles to websites, intranets or comparable digital experience platforms with research, usability testing, IA, prototyping and translating findings into design recommendations.
• Strong knowledge of WCAG and inclusive design practices with proficiency in design/prototyping tools.
• CMS experience and understanding of website development principles, with commitment to best practices and accessibility.
• Experience using analytics and user feedback to identify improvements and write clear design requirements and acceptance criteria.
• Ability to explain design decisions to non-specialists and coordinate with stakeholders.

Responsibilities

• Design and enhance accessible, intuitive and user-centred digital experiences for customers and staff.
• Provide specialist UI/UX across website, intranet, forms and digital initiatives using research and analytics to identify opportunities for improvement.

Skills

User experience design

Accessibility

Prototyping

Information architecture

Usability testing

Analytics & feedback

SEO & responsive design

Education

Formal qualifications in UX/IXD/IT or related discipline

Tools

Adobe Creative Cloud

Content Management System (CMS)

Job description

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of Integrity,Respect,Innovation,CompassionandCollaborationare at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge.We offer a variety of flexible work arrangement options(e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great valuegym membership from $18.65/week giving access to a vast network of gyms in Sydney.

The Digital Experience and User Experience Specialist position support the delivery of Council’s Digital Experience vision by designing and enhancing accessible, intuitive and user-centred digital experiences for customers and staff.

You will provide specialist User Interface / User Experience design and accessibility expertise across Council’s website, staff intranet, forms and assigned digital initiatives, drawing on user research, analytics and feedback to understand needs and identify opportunities for improvement.

Pleaseread the Position Description to familiarise yourself with all the requirements and conditions of the role.

$115,437.92 p.a. - $128,100.96 p.a. + 12% Superannuation

Some of the required skills, experience and qualifications

• Formal qualifications in user experience, interaction design, communications, information technology or a related discipline, or equivalent relevant experience.
• Demonstrated experience applying user-centred design, user interface and user experience principles to websites, intranets or comparable digital experience platforms and solutions withundertaking user research, usability testing, information architecture, prototyping and the translation of findings into design recommendations.
• Strong working knowledge and demonstrated application and assessment of web accessibility standards and inclusive design practices, including WCAG with proficiency with appropriate design and prototyping tools, including relevant Adobe Creative Cloud applications or equivalent..
• Demonstrated Content Management System experience and sound working knowledge of website development principles with commitment to continuous learning principles, equal employment opportunities, risk management, work health and safety, quality customer service, and ethical practice principles.
• Experience using analytics, search data, user feedback and other evidence to identify and prioritise improvements with working with vendors and preparing clear design requirements, specifications, recommendations or acceptance criteria and understanding of contemporary web content, SEO, responsive design and emerging digital technologies.
• Demonstrated experience delivering digital change initiatives and projects, coordinating stakeholders and managing competing priorities with highly developed written, verbal and visual communication skills, and strong stakeholder engagement skills, including the ability to explain design and accessibility decisions to non-specialists.

Enquiries

Michael Spikmans, Manager Customer Experience and Innovation on 9335 2180

Closing Date

Sunday 11 October 2026, 11:30PM

We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.

Eligibility for employment/Pre employment Checks
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

Inner West Council is proud to be an inclusive and equitable employer

We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.

Inner West Council is among Sydney’s larger local government agencies, looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs. As we continue to deliver quality, innovative and inclusive programs and services, we invite you to join us on our journey towards becoming the best council for our community. We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation, and Council’s values of integrity, respect, innovation, compassion and collaboration guide everything we do. As an organisation committed to child safety, we also recognise the importance of the wellbeing of all children and young people, and the marvelous value they bring to the inner-west community, and it is essential they are safe while taking part in community life. All Council employees share the responsibility to keep them safe while they access services and enjoy Council facilities. Council expects commitment to these values and responsibilities from all its employees as they serve the community and make Inner West a great place to be.