Digital & E-Commerce Performance Lead - Pacific

Accor; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Accor, a world leader in hospitality, invites applications for a Sydney-based Digital and e-Commerce Performance Executive, Pacific. You will drive hotel digital performance through hands-on campaigns, rate parity, and stakeholder enablement, while mentoring teams for a future manager-level path in hospitality e-commerce.

You will collaborate across hotel networks and regional agencies, executing multi-channel strategies and optimizing user experiences to grow direct and indirect revenue.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or a related field.
• Minimum 3 years of digital marketing, content management, or e-commerce experience (hospitality/travel preferred).
• Familiarity with CMS, web publishing tools, and basic SEO/CRO principles.
• Analytical mindset with ability to interpret channel performance data.
• Excellent communication, writing, and proofreading skills with ability to manage multiple projects.

Responsibilities

• Execute Multi-Channel Campaigns: support and execute digital marketing plans across SEO, SEM, metasearch, social media, and CRM/email.
• Optimize Performance Levers: monitor channels to implement data-driven actions improving conversion and UX.
• Drive Indirect Revenue: manage OTA competitiveness and rate parity, run OTA campaigns, improve Digital Health Scores.
• Enable Hotel Teams: deliver training, troubleshooting, and platform support to hotel teams.
• Collaborate and Communicate: coordinate daily with hotel teams, regional stakeholders, and external agencies across time zones.

Skills

Digital marketing

Content management

SEO/CRO principles

Analytics

Communication/writing

Campaign execution

Stakeholder management

Education

Bachelor's degree

Tools

CMS

Web publishing tools

Job description

Accor, a world leader in hospitality, invites applications for a Sydney-based Digital and e-Commerce Performance Executive, Pacific. You will drive hotel digital performance through hands-on campaigns, rate parity, and stakeholder enablement, while mentoring teams for a future manager-level path in hospitality e-commerce.

You will collaborate across hotel networks and regional agencies, executing multi-channel strategies and optimizing user experiences to grow direct and indirect revenue.