Digital & ECommerce Performance Executive

Accor; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Accor, a world leader in hospitality, invites applications for a Sydney-based Digital and e-Commerce Performance Executive, Pacific. You will drive hotel digital performance through hands-on campaigns, rate parity, and stakeholder enablement, while mentoring teams for a future manager-level path in hospitality e-commerce.

You will collaborate across hotel networks and regional agencies, executing multi-channel strategies and optimizing user experiences to grow direct and indirect revenue.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or a related field.
• Minimum 3 years of digital marketing, content management, or e-commerce experience (hospitality/travel preferred).
• Familiarity with CMS, web publishing tools, and basic SEO/CRO principles.
• Analytical mindset with ability to interpret channel performance data.
• Excellent communication, writing, and proofreading skills with ability to manage multiple projects.

Responsibilities

• Execute Multi-Channel Campaigns: support and execute digital marketing plans across SEO, SEM, metasearch, social media, and CRM/email.
• Optimize Performance Levers: monitor channels to implement data-driven actions improving conversion and UX.
• Drive Indirect Revenue: manage OTA competitiveness and rate parity, run OTA campaigns, improve Digital Health Scores.
• Enable Hotel Teams: deliver training, troubleshooting, and platform support to hotel teams.
• Collaborate and Communicate: coordinate daily with hotel teams, regional stakeholders, and external agencies across time zones.

Skills

Digital marketing

Content management

SEO/CRO principles

Analytics

Communication/writing

Campaign execution

Stakeholder management

Education

Bachelor's degree

Tools

CMS

Web publishing tools

Job description

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.

Purpose

Join Accor as our Sydney-based Digital and e-Commerce Performance Executive, Pacific. In this dynamic role, you will drive hotel digital performance across the region through hands-on execution of digital marketing campaigns, rate parity monitoring, and stakeholder enablement. Centrally supporting our Extended Stay portfolio, this position balances active executional ownership with professional mentoring, preparing you to confidently transition into a strategic, manager-level e-commerce career within hospitality.

Primary Responsibilities

• Execute Multi-Channel Campaigns: Support and execute digital marketing plans spanning SEO/AEO, SEM, metasearch, social media, and CRM/email platforms.
• Optimize Performance Levers: Monitor direct and indirect channels to implement data-driven actions that improve conversion rates, enhance cross-channel UX journeys, and uplift Accor App usage.
• Drive Indirect Revenue: Manage OTA competitiveness and rate parity, execute targeted OTA campaigns, and improve hotel Digital Health Scores.
• Enable Hotel Teams: Deliver training, troubleshooting, and platform support to upskill hotel teams and administer user access to digital tools.
• Collaborate and Communicate: Coordinate daily with hotel teams, regional stakeholders, and external agencies across multiple time zones.

Skills And Experience

• Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
• Minimum 3 years of experience in digital marketing, content management, or e-commerce (hospitality or travel industry experience is highly regarded).
• Familiarity with content management systems, web publishing tools, and basic SEO/CRO principles.
• Analytical mindset with the ability to interpret channel performance data and recommend tactical optimizations.
• Excellent communication, writing, and proofreading skills, with a high level of agility to manage multiple projects in a fast-paced environment.

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.