Dido Admin/ Utility Role 14/7 With Rms Experience - Mackay/ Bowen Basin Region

Sirrom Corp.; Mackay Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sirrom Corp. is seeking an experienced RMS reservations administrator to support remote mine-site villages and workforce camps in the Mackay region.

The role involves managing 14/7 rosters, high-volume bookings, and ensuring accurate reservation records with a strong focus on customer service. The ideal candidate will have RMS experience, the ability to work independently, and a commitment to health, safety, and compliance on-site.

Qualifications

• 2+ years of experience in remote mine-site villages or workforce camps with RMS experience.
• Excellent customer service and willingness to assist operations.
• Ability to stay calm under pressure and solve problems quickly.
• Friendly and considerate attitude to promote a positive work environment.

Responsibilities

• Manage high-volume accommodation bookings, amendments and cancellations.
• Coordinate guest arrivals, departures, room allocations and movements.
• Maintain occupancy reporting and accurate reservation records.
• Liaise with clients, contractors and site personnel; travel to site as needed.
• Maintain strict health, hygiene, and record-keeping standards.

Skills

Customer service

Problem solving

Calm under pressure

Attention to detail

Organisation

Communication

Tools

RMS

Job description

Calling all Mackay/ Bowen Basin locals with vast experience in RMS front office booking system as 14/7 DIDO admin.

The Roles

• Previous remote village/camp administration and reservations experience
• Strong working knowledge and hands‑on experience with RMS
• Managing high‑volume accommodation bookings, amendments and cancellations
• Guest arrivals, departures, room allocations and movements
• Occupancy reporting and maintaining accurate reservation records
• Experience liaising with clients, contractors and site personnel
• Strong attention to detail, organisation and communication skills
• Ability to work independently and manage a busy reservations workload
• Previous RMS and remote village reservations experience will be a key requirement for this role,
• Ability to work independently without supervision.
• Availability to work on a 14/7 roster cycle (14 days on, 7 days off).
• Willing to work 10‑hour shifts each day.
• Maintain a strict record keeping, health and hygiene standards and systems.
• Ability to travel into/ out from site at own expense.

We're looking for candidates with:

• At least 2 years of experience working in remote mine‑site villages or workforce camps with RMS experience
• Hands‑on excellent customer services and willing to jump in at anytime to assist the operation
• Excellent problem‑solving skills and ability to stay calm under pressure.
• Friendly and considerate attitude to promote a positive work environment.

To be considered, you must have or be willing to obtain:

• Must have an Australian Open Driver's License
• Ability to pass a pre‑employment medical and drug screen.
• Have a recent National Police Check (within 1 month).
• Unrestricted work rights in Australia.
• Have a current Food Safety Certificate or willing to complete our free online food safety certificate
• Have a current QLD Responsible Service of Alcohol (RSA) or willing to obtain your own

SIRROM, a trusted industry leader and provider with 50 years in Life Support and Facilities Management, is expanding! We excel in delivering exceptional food and service across all conditions and locations. As we grow, we're looking for passionate professionals to join our dynamic team in workforce villages across QLD & nationally.

One of SIRROMS's goals for 2026 is to expand our Facilities Management network by hiring dynamic, talented and passionate new team members who can bring real value as we grow.

• We appreciate all applications, but only shortlisted candidates will be contacted. All shortlisted applicants must attend a face‑to‑face or Online interview and pass a pre‑employment medical, including drug and alcohol testing.