DIDO Admin/ Utility role 14/7 with RMS experience - Mackay/ Bowen Basin Region

Sirrom Corp.; Mackay Regional; On-site; AUD 34,000 - 55,000; Full time

Job summary

SIRROM is seeking an experienced RMS front office administrator to support bookings and reservations in Mackay/ Bowen Basin remote sites. The role involves managing high-volume accommodation bookings, amendments and cancellations, and coordinating guest arrivals, departures and room movements.

You will maintain occupancy reporting, liaise with clients and site personnel, and work independently on a 14/7 roster with 10-hour shifts. Prior RMS and remote village experience is essential.

Qualifications

• Experience with RMS front office bookings in remote or camp environments.
• Proven ability to manage high-volume bookings, amendments and cancellations.
• Strong attention to detail, organisation and communication in busy settings.

Responsibilities

• Manage high-volume accommodation bookings, amendments and cancellations.
• Handle guest arrivals, departures, room allocations and movements.
• Maintain occupancy records and ensure accurate reservation data.

Skills

RMS

Reservations

Customer service

Roster scheduling

Independent work

Job description

Calling all Mackay/ Bowen Basin locals with vast experience in RMS front office booking system as 14/7 DIDO admin.

If you're ready to make a difference and be part of a company with a rich legacy of excellence, we want to hear from you!

The Roles

• Previous remote village/camp administration and reservations experience
• Strong working knowledge and hands-on experience with RMS
• Managing high-volume accommodation bookings, amendments and cancellations
• Guest arrivals, departures, room allocations and movements
• Occupancy reporting and maintaining accurate reservation records
• Experience liaising with clients, contractors and site personnel
• Strong attention to detail, organisation and communication skills
• Ability to work independently and manage a busy reservations workload
• Previous RMS and remote village reservations experience will be a key requirement for this role,
• Ability to work independently without supervision.
• Availability to work on a 14/7 roster cycle (14 days on, 7 days off).
• Willing to work 10-hour shifts each day.
• Maintain a strict record keeping, health and hygiene standards and systems.
• Ability to travel into/ out from site at own expense.

We’re looking for candidates with:

• At least 2 years of experience working in remote mine-site villages or workforce camps with RMS experience
• Hands-on excellent customer services and willing to jump in at anytime to assist the operation
• Excellent problem-solving skills and ability to stay calm under pressure.
• Friendly and considerate attitude to promote a positive work environment.

To be considered, you must have or be willing to obtain:

• Must have an Australian Open Driver's License
• Ability to pass a pre-employment medical and drug screen.
• Have a recent National Police Check (within 1 month).
• Unrestricted work rights in Australia.
• Have a current Food Safety Certificate or willing to complete our free online food safety certificate
• Have a current QLD Responsible Service of Alcohol (RSA) or willing to obtain your own

SIRROM, a trusted industry leader and provider with 50 years in Life Support and Facilities Management, is expanding! We excel in delivering exceptional food and service across all conditions and locations. As we grow, we're looking for passionate professionals to join our dynamic team in workforce villages across QLD & nationally.

One of SIRROMS's goals for 2026 is to expand our Facilities Management network by hiring dynamic, talented and passionate new team members who can bring real value as we grow.