Development Services Admin & Permit Support Specialist

Planned Resources; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Planned Resources is seeking an experienced Development Services Support Officer in Melbourne to assist a busy local government Development Services team. You will provide high-quality administrative and customer service support for permit applications, enquiries and development-related requests.

You will work closely with technical officers to allocate applications, screen submissions, and prepare notices and documents while maintaining accurate records and coordinating meetings with applicants.

Qualifications

• Experience in administration, customer service or technical support.
• Local/state government experience is highly regarded.
• Strong organisational skills and attention to detail.
• Experience with CRM/records management or permit processing systems.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Calm, professional handling of customer enquiries.

Responsibilities

• Provide high-quality customer service via telephone, in person and general enquiries.
• Support processing and administration of planning, building and development applications.
• Allocate applications and service requests to technical officers.
• Screen and lodge applications and assist with public notification and neighbour correspondence.
• Prepare correspondence, permits, notices and other documentation.
• Maintain accurate electronic records and permit processing systems.
• Organise meetings with applicants and technical officers.
• Provide guidance to residents and applicants, escalate complex enquiries.
• Support VCAT and Appeals Board administration.
• Identify opportunities to improve processes, systems and customer service.

Skills

Customer service

Administration

CRM

Records management

Permit processing

MS Office

Tools

TRIM

Authority

REX/CRM

TRAPEZE

Job description

Planned Resources is seeking an experienced Development Services Support Officer in Melbourne to assist a busy local government Development Services team. You will provide high-quality administrative and customer service support for permit applications, enquiries and development-related requests.

You will work closely with technical officers to allocate applications, screen submissions, and prepare notices and documents while maintaining accurate records and coordinating meetings with applicants.