Developer Relations Manager - ANZ

Salesonaut; Sydney; On-site; AUD 32,000 - 40,000; Full time

Benefits offered by this job

Team-spirited co‑workers

Encouraging leadership

Discounted room rates on hotels World‑

Discount on food and beverages at Mor

Job summary

Marriott International is seeking a Guest Relations Officer in Sydney to deliver exceptional guest experiences within the Executive Lounge. You will welcome guests, coordinate with the kitchen for replenishments, handle guest requests with professionalism, and maintain a spotless lounge environment.

The role requires a genuinely warm demeanor, strong communication, and the ability to engage guests with outstanding service. NSW RSA compliance and Australian working rights are essential.

Qualifications

• Genuinely warm and welcoming demeanour.
• Personable communication skills.
• High energy and willingness to take on all service tasks.

Responsibilities

• Open and prepare the Executive Lounge for service.
• Greet guests warmly on arrival and bid farewell on departure.
• Answer incoming calls to the Executive Lounge.
• Coordinate with kitchen to replenish food/beverage items as needed.
• Restock and maintain cleanliness of counters and tables.
• Maintain positive relationships across hotel departments and with vendors.
• Ensure NSW RSA compliance when serving alcohol.
• Provide courteous, one-to-one service to each guest.
• Inspect and maintain lounge cleanliness, lighting, and ambiance.
• Escort VIP guests and deliver amenities accordingly.

Skills

Warm demeanor

Communication skills

Motivation

Service passion

Food & Beverage experience

NSW RSA

Australian working rights

Uniform & appearance

Guest requests handling

Policy compliance

Clear spoken language

Team collaboration

Customer relations

Job description

Guest Relations Officer

Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.

What we ask of you:

• A genuinely warm & welcoming demeanour
• Personable communication skills
• Energising motivation - it’s infectious - no job is too big or too small
• A passion for the industry, a want to be the best in service
• Food & Beverage experience
• New South Wales Responsible Service of Alcohol
• Australian Working Rights
• Ensure uniform and personal appearance are clean and professional
• Respond to special requests from guests with unique needs
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others; support team to reach common goals
• Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors

POSITION SUMMARY

• Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
• Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
• Answer incoming phone calls to the Executive Lounge
• Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
• Complete food and beverage requisition for the next day’s delivery
• Restock, refill and clear counters and tables at the end of every shift
• Maintain a positive inter-departmental relationship through the hotel and with outside vendors
• Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
• Serving each guest on a one-to-one basis with utmost courtesy
• Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
• Quickly clear dirty table settings and sanitize for the next seating
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests' room daily as instructed

Perks, Rewards, Motivations

• Team-spirited co‑workers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programmes to ensure you stay healthy

Equal‑Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.