Guest Relations Officer

39140; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Team-spirited co-workers

Encouraging leadership

Discounted room rates on hotels world‑

Discount on food and beverages at JW/立

Job summary

Marriott Hotels in Sydney seeks a Guest Relations Officer for a part-time role at 30 Pitt Street. You will warmly greet guests, handle inquiries, assist the Executive Lounge, and coordinate with the kitchen to ensure a smooth guest experience.

The role requires a welcoming demeanour, strong communication, and adherence to NSW RSA guidelines; Australian Working Rights are required. Become part of a global hospitality team delivering exemplary service.

Qualifications

• Genuine warmth and welcoming demeanour.
• Polished and personable communication skills.
• Experience with NSW RSA requirements.
• Right to work in Australia; Australian Working Rights.

Responsibilities

• Complete opening preparation and pack-down duties for the Executive Lounge.
• Greet guests warmly on arrival and bid farewell on departure.
• Answer incoming phone calls and assist with enquiries.
• Coordinate with kitchen for replenishment of food/beverage items.
• Restock counters and maintain cleanliness at end of shift.
• Maintain positive relationships across hotel departments and with vendors.

Skills

Food & Beverage experience

New South Wales Responsible Service of

Australian Working Rights

Job description

Additional Information

Job Number26145721
Job CategoryRooms & Guest Services Operations
Location30 Pitt Street, Sydney New S 2000, AustraliaVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.

What we ask of you

• A genuinely warm & welcoming demeanour
• Personable communication skills
• Energising motivation – it’s infectious - no job is too big or too small
• A passion for the industry, a want to be the best in service
• Food & Beverage experience
• New South Wales Responsible Service of Alcohol
• Australian Working Rights
• Ensure uniform and personal appearance are clean and professional
• Respond to special requests from guests with unique needs
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others; support team to reach common goals
• Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors

POSITION SUMMARY

• Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
• Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
• Answer incoming phone calls to the Executive Lounge
• Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
• Complete food and beverage requisitionfor the next day’s delivery
• Restock, refill andclear counters and tables at the end of every shift
• Maintain a positive inter-departmental relationship through the hotel and with outside vendors
• Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
• Serving each guest on a one-to-one basis with utmost courtesy
• Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
• Quickly clear dirty table settings and sanitize for the next seating
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests’ room daily as instructed

Perks, Rewards, Motivations

• Team-spirited co-workers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.