Developer Experience Performance & Insights Lead

Sydney Water; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive remuneration

Continuous professional growth

24/7 wellbeing support

Discounted private health insurance

Family first—up to 18 weeks parentalle

Childcare allowance

Fitness passport

Novated leasing

Job summary

Sydney Water is looking for a professional to improve the developer experience by analyzing data, feedback and insights to deliver improvement initiatives that benefit developers and the business.

The role focuses on facilitating workshops, identifying opportunities, and leading cross-functional process improvements to enhance customer outcomes and enterprise initiatives.

Qualifications

• Experience in customer experience data and analytics; delivering innovative customer experience solutions.
• Strong planning, organisational and time management skills.
• Ability to manage multiple projects and adapt to changing priorities.
• Experience leading cross-functional continuous improvement processes.

Responsibilities

• Facilitate workshops and present insights to stakeholders to drive collaboration.
• Advocate for developer customers and identify opportunities for improvement.
• Scope, design and implement process, system, policy and framework improvements.
• Understand developer needs and design experiences for developers.
• Lead and participate in business process improvement projects with data analysis and reporting.
• Support enterprise improvement initiatives such as Developer Transformation and website uplift.

Skills

Customer analytics

Data insights

Stakeholder facilitation

Process improvement

Job description

• Drive customer-focused improvements using data and insights
• Lead process improvement and transformation initiatives
• Permanent full-time opportunity based in Parramatta

About The Role

The purpose of this position to improve developer experience in Sydney Water by analysing data, feedback and insights, identifying and delivering improvement initiatives that result in improved developer experience and business improvements.

Responsibilities:

• Facilitate engaging workshops and deliver impactful presentations to stakeholders, translating complex information into clear insights and driving collaborative outcomes.
• Advocate for developer customers across the organisation and identify new opportunities for developer-centric improvement initiatives to improve outcomes for developer customers
• Contribute to business effectiveness and improvement by scoping, designing and implementing a wide range of process, system, policy and framework improvement initiatives/projects
• Build a deep understanding of developer needs, wants and values across development segments, and use these to design experiences for developers.
• Lead and participate in business process improvement initiatives, including gathering data, data analysis, capturing processes, conducting root-cause analysis, facilitating discussion, designing new processes, producing reports and documentation.
• Contribute to and support enterprise improvement initiatives including Developer Transformation, Contact Centre and website uplift projects.

About You

• Demonstrated experience in customer experience data and analytics and delivering creative and innovative solutions to customer experience and business challenges
• Advanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives
• Highly skilled in encouraging others to generate improvement ideas that lead to increased business performance and customer satisfaction
• Advanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives
• Skilled in leading cross functional continuous improvement processes

We support you throughout the application process and can provide adjustments where required. For more information, please contact Ranya Kumar, Talent Acquisition Partner at [e-mail]

Please refer to the JOB PROFILE for full role accountabilities.

Dive into Our Great Benefits:

• Competitive Remuneration:We’llensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment:We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth:We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support:Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance:Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First:Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport:Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing:Get in the driver's seat of your financial future with our novated lease options.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce's Terms and Privacy Policy and Sydney Water's Privacy Collection Statement - recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.