Senior Business System Improvement Analyst

Sydney Water; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Wellbeing support (24/7)

Discounted private health insurance

Family friendly leave

Fitness passport

Novated leasing

Job summary

Sydney Water is seeking a Senior Business System Improvement Analyst to drive system, process and data analytics improvements across Infrastructure Delivery. You will lead multiple improvement initiatives, manage UAT, and ensure digital workflows align with project needs.

You will partner with senior stakeholders, develop dashboards with Power BI, and support audits and training while embedding sustainable change across complex infrastructure programs.

Qualifications

• Tertiary qualifications in business or engineering, or equivalent experience.
• Experience in business systems improvement in infrastructure or complex environments.
• Proven ability in process improvement, mapping and data analysis.
• Strong reporting capability using BI tools to improve outcomes.

Responsibilities

• Lead process improvement initiatives using LEAN and best-practice methods.
• Enhance systems and automation by developing workflows and integrations.
• Develop reports and dashboards translating data into actionable insights.
• Maintain documentation, data quality and support audits.
• Collaborate with stakeholders to deliver improvements and provide training.

Skills

Lean

Six Sigma

Data analysis

Stakeholder engagement

Process mapping

Education

Bachelor's degree in business/engineering

Lean Six Sigma certification

Tools

SharePoint

SAP

Power BI

Excel

Visio

Job description

Senior Business System Improvement Analyst

• Contribute to world-class water infrastructure, driving sustainability, innovation and resilience in one of NSW’s most critical infrastructure programs.
• Work directly with senior stakeholders and project leadership expanding your professional network & industry insight.
• Join a high performing cross functional team driven to find solutions across multiple business units and programs.

About us: Sydney Water is undertaking a 10-year multibillion dollar Infrastructure program to renew, expand & build infrastructure to support a more sustainable, resilient, and efficient water network for Sydney’s growing population. We provide safe drinking, recycled, wastewater, and stormwater services with a focus on reliability, affordability, and environmental sustainability. As a state-owned corporation, we prioritize customers and communities.

About the role:

The Senior Business System Improvement Analyst role is to drive system, process and data analytics improvements for Infrastructure Delivery. This position will be responsible for leading the execution of a multitude of business system improvement initiatives which includes: development, UAT, enhancement and maintenance of IT applications and solutions; ensuring ID digital workflows are optimised to match process requirements; data analytics and security management; performing proactive change control and end user training; and enabling benefits realisation for the business.

Key Responsibilities:

• Lead business process improvement initiatives, using process mapping, LEAN principles and best-practice methodologies to streamline workflows, improve efficiency and embed sustainable improvements across project delivery.
• Enhance business systems and automation by developing workflows and system solutions, while partnering with key stakeholders to improve system integration, data flow and functionality.
• Develop reports, dashboards and performance insights that translate operational and system data into meaningful information to support strategic decision‑making and continuous improvement.
• Support quality, compliance and data integrity by maintaining process documentation and controls, monitoring system data quality, and contributing to internal and external audits and certification requirements.
• Partner with internal and external stakeholders to deliver improvement initiatives, resolve complex system issues, identify technology opportunities, manage change, and provide training and support to build capability.

To be successful in this role, you will bring:

• Tertiary qualifications in business, engineering or a related discipline, or equivalent relevant experience, with qualifications in Lean, Six Sigma, auditing or change management viewed favourably.
• Significant experience in business systems improvement, ideally within infrastructure or a similar complex environment, with a strong understanding of project delivery processes, systems and stakeholders.
• Demonstrated experience in process improvement, process mapping and data analysis, with the ability to identify root causes, develop improvement opportunities and successfully lead business improvement initiatives.
• Strong systems and reporting capability, with experience using business applications and analytical tools such as SharePoint, SAP, Power BI, Excel and Visio to analyse data, develop reporting and improve business outcomes.
• Excellent stakeholder engagement, facilitation and communication skills, with the ability to lead workshops, translate business requirements into practical solutions, and develop procedures, templates and other documentation to support sustainable change.
• You must be anAustralian CitizenorPermanent Residentat the time of submitting your application to be considered for this role.

Closing Date: Friday 9th October at 11:59 PM AEST

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

• Contribute to landmark infrastructure projects that will shape Sydney's future.
• Collaborate with industry-leading professionals across government, utilities and construction.
• Be part of a supportive and high-performing team.
• Grow your career while gaining exposure to complex infrastructure interfaces and major project delivery.
• Make a real impact by supporting projects that benefit communities for generations to come.