Developer Experience Performance & Insights Lead

Sydney Water; City of Parramatta; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work environment

Continuous professional growth

Wellbeing support

Discounted private health insurance

Family-first parental leave

Fitness Passport / gym access

Novated leasing

Competitive remuneration

Job summary

Sydney Water in Parramatta is looking for a Developer Experience Performance & Insights Lead to drive customer-focused improvements by analysing data, feedback and insights to deliver developer-centric outcomes.

You will facilitate workshops, partner with stakeholders, and design improvement initiatives across processes, systems, and policies to boost developer satisfaction and business performance.

Qualifications

• Experience analysing customer experience data and generating actionable insights.
• Strong ability to plan, organise, and manage multiple projects with changing priorities.
• Proven track record of leading cross-functional continuous improvement initiatives.

Responsibilities

• Facilitate workshops and translate insights into clear, actionable outcomes.
• Advocate for developer customers and identify opportunities for improvement.
• Scope, design and implement process, system, policy and framework improvements.
• Build deep understanding of developer needs to design experiences.
• Lead and participate in business process improvement projects with data-driven methods.
• Support enterprise initiatives including Developer Transformation and website uplift.

Skills

Customer experience analytics

Cross-functional leadership

Process improvement

Workshop facilitation

Stakeholder communication

Job description

Developer Experience Performance & Insights Lead

• Drive customer-focused improvements using data and insights
• Lead process improvement and transformation initiatives
• Permanent full-time opportunity based in Parramatta

About The Role

The purpose of this position to improve developer experience in Sydney Water by analysing data, feedback and insights, identifying and delivering improvement initiatives that result in improved developer experience and business improvements.

Responsibilities:

• Facilitate engaging workshops and deliver impactful presentations to stakeholders, translating complex information into clear insights and driving collaborative outcomes.
• Advocate for developer customers across the organisation and identify new opportunities for developer-centric improvement initiatives to improve outcomes for developer customers
• Contribute to business effectiveness and improvement by scoping, designing and implementing a wide range of process, system, policy and framework improvement initiatives/projects
• Build a deep understanding of developer needs, wants and values across development segments, and use these to design experiences for developers.
• Lead and participate in business process improvement initiatives, including gathering data, data analysis, capturing processes, conducting root-cause analysis, facilitating discussion, designing new processes, producing reports and documentation.
• Contribute to and support enterprise improvement initiatives including Developer Transformation, Contact Centre and website uplift projects.

About You

• Demonstrated experience in customer experience data and analytics and delivering creative and innovative solutions to customer experience and business challenges
• Advanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives
• Highly skilled in encouraging others to generate improvement ideas that lead to increased business performance and customer satisfaction
• Advanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives
• Skilled in leading cross functional continuous improvement processes

Applications close Wednesday 21st October at 11.59 AEST

Please refer to the JOB PROFILE for full role accountabilities.

• Competitive Remuneration:We’llensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment:We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth:We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support:Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance:Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First:Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport:Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing:Get in the driver's seat of your financial future with our novated lease options.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and and Sydney Water’s Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.

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