Despatch / Customer service assistant

Talent Acquisition Group; Melbourne; On-site; AUD 49,000 - 69,000; Part time

Benefits offered by this job

On-the-job training

Casual hours with consistent schedule

Job summary

Talent Acquisition Group is seeking a capable candidate for a casual role in Melbourne, focusing on customer service and despatch support. The role requires strong communication, reliability, and local knowledge of Melbourne suburbs and regional Victoria.

You will handle bookings, monitor couriers, and support the Despatch Team in a fast-paced environment. The position offers afternoon-evening hours (2:00pm–10:00pm), a casual hourly rate, and opportunities for growth within the business.

Qualifications

• Reliable, punctual and organised.
• Confident using computers.
• Friendly and a good communicator.
• Able to work in a fast-paced environment.
• Local geographical knowledge of Melbourne area.
• Logistics or dispatch experience is desirable but not essential.

Responsibilities

• Handle inbound calls and enter bookings, meet customer service KPIs and service targets, resolve enquiries and complaints professionally, escalate complex issues.
• Coordinate and monitor the courier fleet, allocate and schedule jobs, respond to driver, customer and staff enquiries, assist with delivery times, addresses, PODs and charges.

Skills

Reliable & punctual

Organised

Computer literate

Friendly communicator

Local Melbourne knowledge

Logistics/dispatch experience (desire)

Job description

Location: Tullamarine
Employment Type: Casual
Days: Monday – Friday
Hours: 2:00pm – 10:00pm
Pay: $42.76 +Penalties

About the Role

This role will be responsible for both Customer Service and providing support to the Despatch Team. Ideally, we are seeking someone with a strong customer service background, logistics experience, and a good knowledge of Melbourne metropolitan suburbs and regional Victoria.

Key Responsibilities

Customer Service Responsibilities

• Handle inbound calls and enter bookings.
• Meet customer service KPIs and service targets.
• Resolve customer enquiries and complaints professionally.
• Escalate complex issues when required.
• Monitor call queues and escape delays.
• Liaise with Operations to ensure efficient service.
• Manage and respond to customer enquiries via inbox.
• Obtain and update Proof of Deliveries (PODs).
• Maintain customer task lists and records.
• Assist with reporting and administration.
• Follow workplace safety procedures and company values

Despatch Support Responsibilities

• Coordinate and monitor the courier fleet.
• Allocate and schedule jobs efficiently.
• Respond to driver, customer and staff enquiries.
• Assist with delivery times, addresses, PODs and charges.
• Use knowledge of local areas to assist with routing.
• Monitor driver performance and service levels.
• Problem-solve and make decisions in a fast-paced environment.
• Work independently and manage competing priorities.
• Ensure drivers and contractors follow safe work procedures.
• Promote a safe, respectful and compliant workplace.

We’re looking for someone who is:

• Reliable, punctual and organised
• Confident using computers
• Friendly and a good communicator
• Able to work in a fast-paced environment
• Local geographical knowledge
• Previous logistics or dispatch experience is desirable but not essential

What We Offer

• Monday – Friday,
• 2:00pm – 10:00pm
• Casual employment with consistent hours
• Supportive team environment
• On-the-job training
• Opportunity to develop skills and progress within the business
• Competitive casual hourly rate

We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.