Despatch Coordinator

dormakaba Australia & New Zealand; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted Health Insurance

AAA nominations

Wellbeing Committee

WhereFit membership

Job summary

Gliderol, a dormakaba brand, is seeking a Despatch Coordinator to join our Pinkenba operations team. You will coordinate daily dispatch activities, work with production, warehouse, transport and customer teams, and ensure orders are processed accurately and delivered on time.

You will liaise with internal stakeholders, maintain records in ERP systems, and support a safe, compliant operation while delivering exceptional customer service.

Qualifications

• Experience in dispatch, logistics, warehousing, administration or customer service.
• Knowledge of transport compliance and workplace safety requirements.
• Strong organisational skills and the ability to manage competing priorities.
• High attention to detail and accuracy.
• Confident communication and customer service skills.
• Intermediate computer skills, including Microsoft Office.

Responsibilities

• Coordinate daily dispatch schedules and customer deliveries.
• Process and verify orders to ensure accurate and timely dispatch.
• Prepare delivery paperwork, manifests and transport documentation.
• Liaise with warehouse teams to ensure orders are ready for dispatch.
• Communicate delivery updates with customers, drivers and internal stakeholders.
• Monitor delivery performance and proactively resolve issues or delays.
• Maintain accurate records within dispatch and ERP systems.
• Support a safe, compliant and customer-focused operation.

Skills

Dispatch experience

Logistics

Warehousing

Administration

Customer service

Attention to detail

MS Office

Communication

Tools

ERP systems

Transport management systems

Dispatch software

Job description

Position Overview

Gliderol is a leading Australian manufacturer of residential and commercial garage doors and access solutions. We are looking for an organised and customer-focused Despatch Coordinator to join our Pinkenba operations team. You'll coordinate daily dispatch activities, ensuring orders are processed accurately, scheduled efficiently, and delivered on time. Working closely with production, warehouse, transport and customer teams, you'll play a vital role in keeping our operations running smoothly and our customers satisfied.

Position Overview

Gliderol is a leading Australian manufacturer of residential and commercial garage doors and access solutions. We are looking for an organised and customer-focused Despatch Coordinator to join our Pinkenba operations team. You'll coordinate daily dispatch activities, ensuring orders are processed accurately, scheduled efficiently, and delivered on time. Working closely with production, warehouse, transport and customer teams, you'll play a vital role in keeping our operations running smoothly and our customers satisfied.

What You Will Do

• Coordinate daily dispatch schedules and customer deliveries.
• Process and verify orders to ensure accurate and timely dispatch.
• Prepare delivery paperwork, manifests and transport documentation.
• Liaise with warehouse teams to ensure orders are ready for dispatch.
• Communicate delivery updates with customers, drivers and internal stakeholders.
• Monitor delivery performance and proactively resolve issues or delays.
• Maintain accurate records within dispatch and ERP systems.
• Support a safe, compliant and customer-focused operation.

What We Require

• Experience in dispatch, logistics, warehousing, administration or customer service.
• Knowledge of transport compliance and workplace safety requirements.
• Strong organisational skills and the ability to manage competing priorities.
• High attention to detail and accuracy.
• Confident communication and customer service skills.
• Intermediate computer skills, including Microsoft Office.

What We Prefer

• Experience using ERP, transport management or dispatch systems.
• Experience within manufacturing, distribution or industrial environments.

What We Offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces. With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities. At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.