Despatch Coordinator

dormakaba International Holding AG; Australia; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted health insurance

AAA recognition program

Wellbeing committee focus

WhereFit membership discounts

Job summary

Gliderol is seeking a Despatch Coordinator to join our Pinkenba operations team in Brisbane. You will coordinate daily dispatch activities, ensuring orders are processed accurately, scheduled efficiently, and delivered on time, working closely with production, warehouse, transport and customer teams.

This role requires experience in dispatch or logistics, strong organisational skills, attention to detail, and confident communication.

Qualifications

• Experience in dispatch, logistics, warehousing, administration or customer service.
• Knowledge of transport compliance and workplace safety.
• Strong organisational skills with ability to prioritise.
• Attention to detail and accuracy.
• Good communication and customer service skills.
• Proficiency with Microsoft Office.

Responsibilities

• Coordinate daily dispatch schedules and customer deliveries.
• Process and verify orders to ensure accurate and timely dispatch.
• Prepare delivery paperwork, manifests and transport documentation.
• Liaise with warehouse teams to ensure orders are ready for dispatch.
• Communicate delivery updates with customers, drivers and internal stakeholders.
• Monitor delivery performance and proactively resolve issues or delays.
• Maintain accurate records within dispatch and ERP systems.
• Support a safe, compliant and customer-focused operation.

Skills

Dispatch experience

Logistics coordination

Customer service

Organisational skills

Attention to detail

Microsoft Office

Tools

ERP systems

Transport management systems

Dispatch software

Job description

Position Overview

Gliderol is a leading Australian manufacturer of residential and commercial garage doors and access solutions. We are looking for an organised and customer-focused Despatch Coordinator to join our Pinkenba operations team. You'll coordinate daily dispatch activities, ensuring orders are processed accurately, scheduled efficiently, and delivered on time. Working closely with production, warehouse, transport and customer teams, you'll play a vital role in keeping our operations running smoothly and our customers satisfied.

What you will do

• Coordinate daily dispatch schedules and customer deliveries.
• Process and verify orders to ensure accurate and timely dispatch.
• Prepare delivery paperwork, manifests and transport documentation.
• Liaise with warehouse teams to ensure orders are ready for dispatch.
• Communicate delivery updates with customers, drivers and internal stakeholders.
• Monitor delivery performance and proactively resolve issues or delays.
• Maintain accurate records within dispatch and ERP systems.
• Support a safe, compliant and customer-focused operation.

What we require

• Experience in dispatch, logistics, warehousing, administration or customer service.
• Knowledge of transport compliance and workplace safety requirements.
• Strong organisational skills and the ability to manage competing priorities.
• High attention to detail and accuracy.
• Confident communication and customer service skills.
• Intermediate computer skills, including Microsoft Office.

What we prefer

• Experience using ERP, transport management or dispatch systems.
• Experience within manufacturing, distribution or industrial environments.

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFitmembership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.