Desktop Support Specialist: Windows/Mac Troubleshooter

Axiom Technologies; Darwin; On-site; AUD 50,000 - 70,000; Full time

Job summary

Axiom Technologies is seeking an IT Support professional to handle end-user computing tasks, covering Windows and Apple OS, printers, and hardware. You will install software, troubleshoot issues, and deliver superb customer service in a dynamic environment.

The role includes supporting a range of devices, from PCs to mobile devices, using SCCM and Active Directory, with an emphasis on security and confidentiality. Freshers and IT students welcome to apply.

Qualifications

• Excellent end-user computing skills.
• Good knowledge of infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

Responsibilities

• Handle OS and peripheral troubleshooting across Windows and Apple environments.
• Deploy and install software and OS updates; familiarity with deployment tools like SCCM.
• Provide printer and hardware support; assist with PC/Laptop hardware issues.
• Deliver excellent customer service and effective communication with end users.
• Collaborate with IT team to manage time and resources in high-profile situations.

Job description

Axiom Technologies is seeking an IT Support professional to handle end-user computing tasks, covering Windows and Apple OS, printers, and hardware. You will install software, troubleshoot issues, and deliver superb customer service in a dynamic environment.

The role includes supporting a range of devices, from PCs to mobile devices, using SCCM and Active Directory, with an emphasis on security and confidentiality. Freshers and IT students welcome to apply.