Desktop Support Officer -Mount Isa,Queensland, Australia

Axiom Technologies; Mount Isa City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Axiom Technologies is seeking an experienced IT Desktop Support Technician to provide onsite/on-call end-user support within a Windows-focused environment. The role involves triage, incident resolution, and coordination with multiple technical groups to ensure timely service delivery.

Candidates should have 3+ years in Level 1/2 support, strong AD/GP experience, PowerShell basics, and excellent communication. This position offers onsite work and collaboration within a dynamic IT team.

Qualifications

• Experience in Level 1/2 desktop support across Windows environments and enterprise apps.
• Strong knowledge of Windows 10/11 administration, Intune, cloud and thick clients.
• Experience keeping up with Windows app and security updates.
• Experience providing web app support for Edge or Chrome.
• Ability to troubleshoot Office apps and manage Office licensing.
• Proficiency with Active Directory, Group Policies and PowerShell scripting.
• Experience coordinating with multiple technical groups and remote support.
• Familiarity with ITIL concepts and ticketing systems.
• Strong client communication and documentation in tickets.

Responsibilities

• Provide onsite/on-call end-user support in Windows environments.
• Troubleshoot and resolve issues related to apps, browsers, and services.
• Coordinate with technical teams to fix issues and track progress in ticketing system.
• Document all work and outcomes thoroughly in tickets.

Skills

Desktop support level 1/2

Windows 10/11 admin

Windows updates management

Edge/Chrome support

Cloud app support

Third-party apps support

MS Teams support

AppV/MS Store apps

Performance troubleshooting

Laptop hardware

Office licensing

Office updates handling

Outlook issues support

Active Directory

Group Policies

PowerShell scripting

Remote coordination

End-user app troubleshooting

Client communication

Network issue troubleshooting

Browser management via GPO

ITIL knowledge

Ticket documentation

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP certification in desktop

MOS Certification

Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• 3+ years of Experience in Level 1/2 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Support MS Teams issues including video, audio, performance
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Good Knowledge on browser support and management of Chrome and Edge via GPO.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers
• Mobile devices

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.