Desktop Support Officer -Adelaide, South Australia, Australia

Axiom Technologies Pty Ltd.; Adelaide; On-site; AUD 75,000 - 95,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable IT professional to coordinate and provide on-site/on-call support for end users within the organization’s desktop computing environment.

The role focuses on timely, accurate service delivery and requires 3+ years in Level 2/3 desktop support with strong troubleshooting and communication skills. Ideal candidates will have experience with Windows 10/11, Intune, Outlook, Office, and collaboration tools, plus knowledge of AD, Group Policy, and

Qualifications

• 3+ years of relevant experience.
• Knowledge of Active Directory and Group Policies.
• PowerShell scripting knowledge is a must.
• Experience with Windows 10/11 administration.

Responsibilities

• Coordinate and provide on-site/on-call IT support.
• Troubleshoot end-user devices and applications.
• Document issues and resolutions in the ticketing system.
• Collaborate with technical groups to resolve outages and maintain service levels.

Skills

Desktop support

Troubleshooting

Customer service

Strong communication

PowerShell scripting

Active Directory

Group Policies

MS Office

SCCM

Intune

Education

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Tools

Intune

SCCM

PowerShell

AD

Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills andExperience

• 5+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3 rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is a must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end-user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network-related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
• Good Understanding of ITIL concepts & ticketing tools.
• Accurately document all work performed through the ticketing system, including details.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC\\Laptop hardware
• PC\\Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.

Job Category

Technical