Desktop Support Officer -Burrum Heads, Queensland, Australia

Axiom Technologies Pty Ltd.; Burrum Heads; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Axiom Technologies Pty Ltd. is an Australia-based provider of Managed IT solutions. They seek a capable resource to coordinate activities from simple to complex plans and provide onsite/on-call end-user support in a timely and accurate fashion to ensure optimal service delivery.

The role emphasizes Level 2/3 desktop support, Windows 10/11 administration, Active Directory, PowerShell scripting, and ITIL ticketing. Collaboration with multiple technical groups and remote issue resolution are key.

Qualifications

• 2+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines.
• Familiar with AppV and MS Store Apps and packaged applications.

Responsibilities

• Coordinate activities ranging from simple to complex plans for IT desktop support.
• Provide onsite/on-call assistance to end users to ensure timely and accurate service delivery.
• Troubleshoot and fix end-user issues, including Office, Outlook, and general performance problems.

Skills

Desktop support

Windows troubleshooting

Intune

Active Directory

PowerShell

Ticketing

Education

Certifications (ITIL-ready)

MCITP/MOS

Tools

Intune

SCCM

Microsoft 365

Exchange Admin

Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills andExperience

• 2+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3 rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC\\Laptop hardware
• PC\\Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.