Desktop Support Engineer — Onsite & Remote IT Pro

Brennan; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards that recognise excelll

Brennan Daredevils - top performers' 1

Vibrant social activities

Discounted hardware and software

Learning and development environment

Job summary

Brennan in Perth is seeking a dynamic Desktop Support Engineer for the Managed Services team. You will provide onsite and remote 1st-level support to our clients, resolve technical issues, and help maintain IT environments.

The role requires ITIL awareness, strong communication, and the ability to work across teams; you’ll support Windows desktops, Office 365, and basic server tasks while delivering excellent customer service, with opportunities for learning and growth within Brennan.

Qualifications

• Minimum of 2 years IT experience.
• Experience with Microsoft Office suite including Office 365.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to work across teams and with vendors.

Responsibilities

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client's IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients

Skills

Analytical skills

Communication skills

Team collaboration

Problem-solving

Customer service

Tools

Windows OS

Microsoft Office

Office 365

Windows Server

ITIL understanding

Job description

Brennan in Perth is seeking a dynamic Desktop Support Engineer for the Managed Services team. You will provide onsite and remote 1st-level support to our clients, resolve technical issues, and help maintain IT environments.

The role requires ITIL awareness, strong communication, and the ability to work across teams; you’ll support Windows desktops, Office 365, and basic server tasks while delivering excellent customer service, with opportunities for learning and growth within Brennan.