Desktop Home Assessor

Fuse Recruitment; North Lakes; On-site; AUD 65,000 - 90,000; Full time

Job summary

Fuse Recruitment is seeking a Desktop Assessor in North Lakes, Brisbane to join a high-performing claims team. You will leverage your construction experience to assess and scope minor property repairs, manage a portfolio of claims, and deliver timely, quality outcomes.

The role offers flexible location options, a supportive environment, and opportunities to grow technical capability within insurance claims.

Qualifications

• Experience in building, construction, loss adjusting, or property claims.
• Ability to interpret scopes of work and assess repair requirements.
• Strong attention to detail and excellent decision‑making skills.
• Claims experience within insurance is highly regarded.
• Background as a trade professional looking to transition into assessing welcomed.
• Strong communication skills and a customer‑focused approach.

Responsibilities

• Managing a portfolio of minor property claims through the desktop assessing process.
• Reviewing scopes of work, documentation, and claim information.
• Applying your construction knowledge to assess repair requirements.
• Ensuring claims are managed efficiently and within delegated authority.
• Liaising with internal teams, customers, and external stakeholders.
• Delivering accurate and timely claim outcomes while maintaining quality standards.

Skills

Building knowledge

Construction expertise

Property claims

Scopes of work

Attention to detail

Decision making

Customer focus

Communication skills

Job description

Join a leading claims team with genuine career progression opportunities. Utilise your building knowledge in a dynamic desktop assessing role. Based in North Lakes, Brisbane with a supportive team environment.

Build your future in insurance with a respected claims team where your construction skills and attention to detail make a real impact.

Ready to take the next step in your claims career?

This is an exciting opportunity for a Desktop Assessor to join a high-performing team managing a portfolio of lower-value residential claims. Bring your building knowledge, problem-solving skills, and customer focus into a role where you'll have the opportunity to grow and develop within the insurance industry. With flexible location options available, this role is ideal for someone with construction experience looking to transition into claims assessing, or an experienced claims professional wanting to build their technical capability.

Who will you be working with?

You'll be joining a supportive and collaborative claims environment that values quality outcomes, continuous improvement, and strong customer experiences. The team works across a broad range of property claims, providing an opportunity to develop your assessing expertise while being supported by experienced industry professionals. This is a great opportunity to be part of a growing function where your contribution will be recognised, your skills will continue to develop, and you'll have exposure to a well-established insurance claims operation.

What are the benefits?

• Competitive remuneration package aligned with your experience
• Based in North Lakes, Brisbane with a supportive team environment
• Opportunity to develop your career within insurance claims
• Supportive team environment with experienced industry professionals
• Utilise your construction knowledge in a technical assessing role
• Long-term career pathways within a growing claims function

What will you be doing?

• Managing a portfolio of minor property claims through the desktop assessing process
• Reviewing scopes of work, documentation, and claim information
• Applying your construction knowledge to assess repair requirements
• Ensuring claims are managed efficiently and within delegated authority
• Liaising with internal teams, customers, and external stakeholders
• Delivering accurate and timely claim outcomes while maintaining quality standards

What do you need?

• Experience in building, construction, loss adjusting, or property claims
• Ability to interpret scopes of work and assess repair requirements
• Strong attention to detail and excellent decision-making skills
• Claims experience within insurance is highly regarded
• Background as a trade professional looking to transition into assessing welcomed
• Strong communication skills and a customer-focused approach

If you're looking to move away from the tools and leverage your construction expertise in a rewarding insurance career, this is an opportunity to make a real impact while continuing to develop professionally.

With flexibility, career progression and the chance to work on meaningful property projects, this role is ideal for someone ready to take the next step in their career.