Desktop Engineer – End-User IT Support (Security Clearance)

TEKsystems; Brisbane; On-site; AUD 56,000 - 63,000; Full time

Job summary

TEKsystems in Brisbane is seeking an End User Support Technician / Desktop Engineer to serve as the primary contact for end-user IT support across desktops, devices, and infrastructure in a secure environment. You will work within a fast-paced service setting, supporting users at multiple sites and collaborating with global IT teams.

The role emphasizes desktop/EUC support, hardware/software troubleshooting, and adherence to security policies in defence/government contexts.

Qualifications

• Must-have: Active NV1 Security Clearance + Australian Citizenship.
• Strong experience in desktop / end-user computing (EUC) support.
• Experience with ticket management systems (ServiceNow preferred).
• Proven troubleshooting skills across Windows environments (Windows 10+).
• Knowledge of PC hardware, peripherals, and IT infrastructure.
• Experience working in secure, defence, or government environments.

Responsibilities

• Provide desktop and end-user support across hardware, software, and devices.
• Install, configure, and maintain IT systems including desktops, laptops, and peripherals.
• Manage incidents and service requests via ticketing systems (ServiceNow or similar).
• Deploy and upgrade IT infrastructure, including system updates and configuration changes.
• Troubleshoot technical issues and elevate where required.
• Support onboarding processes, including user setup and IT orientation.
• Ensure compliance with security policies and standards.
• Work closely with service coordinators and global IT teams to manage workloads.
• Participate in ongoing projects and continuous service improvement initiatives.

Skills

Desktop / EUC support

Ticketing systems

Windows 10+

PC hardware & peripherals

Secure/government environments

Tools

ServiceNow

Job description

TEKsystems in Brisbane is seeking an End User Support Technician / Desktop Engineer to serve as the primary contact for end-user IT support across desktops, devices, and infrastructure in a secure environment. You will work within a fast-paced service setting, supporting users at multiple sites and collaborating with global IT teams.

The role emphasizes desktop/EUC support, hardware/software troubleshooting, and adherence to security policies in defence/government contexts.