On-Site IT Support Specialist

Pyramid Global Technologies Limited; Adelaide; On-site; AUD 60,000 - 85,000; Full time

Job summary

Pyramid Global Technologies Limited is seeking a deskside support specialist in Adelaide to provide on-site IT assistance. You will work with a global team to manage incidents, perform front-line troubleshooting, and support devices including laptops, printers, and mobile devices.

Strong English communication and a positive, service-oriented mindset are essential. The role involves regular in-location support, basic network understanding, and collaboration across teams to meet service levels.

Qualifications

• Familiar with IT Service Management processes and practices.
• Strong customer service orientation and communication skills.
• Ability to prioritize tasks and work under pressure.
• Willingness to collaborate with global teams and adapt to changes.

Responsibilities

• Provide on-site IT support to clients in Adelaide.
• Operate within ITIL-based service practices and workflows.
• Liaise with global teams to conduct support operations daily.
• Ensure effective incident handling and first-line troubleshooting.
• Assist with mobile devices and printer support as needed.

Skills

ITIL knowledge

Customer service mindset

Communication

Task prioritization

Team collaboration

Tools

Service Snow

Job description

Pyramid Global Technologies Limited is seeking a deskside support specialist in Adelaide to provide on-site IT assistance. You will work with a global team to manage incidents, perform front-line troubleshooting, and support devices including laptops, printers, and mobile devices.

Strong English communication and a positive, service-oriented mindset are essential. The role involves regular in-location support, basic network understanding, and collaboration across teams to meet service levels.