DER Commercial Support Officer (Fixed Term) – Perth

Western Power; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Leave purchase option

Discounted health insurance

Gym membership

Wellness leave days

Parental leave (22 weeks)

Award-winning benefits programme

Job summary

Western Power in Perth is seeking a Commercial DER Technical Support Officer on a fixed-term basis. You will guide DER projects from enquiry through completion, delivering high levels of customer support and coordinating with technical specialists.

You’ll build trusted relationships, translate complex information into practical guidance, and work across teams to ensure timely outcomes while maintaining an excellent customer experience.

Qualifications

• Strong customer service and stakeholder engagement skills.
• Ability to translate complex information into practical guidance.
• Excellent written and verbal communication and problem-solving abilities.

Responsibilities

• Act as the primary point of contact for customers from enquiry to completion.
• Build trusted relationships and manage expectations across stakeholders.
• Coordinate activities across multiple teams to keep projects on track.
• Take ownership of enquiries, investigate issues and drive resolutions.
• Provide clear guidance on processes and next steps.

Skills

Customer service

Stakeholder engagement

Communication

Problem solving

Job description

Western Power in Perth is seeking a Commercial DER Technical Support Officer on a fixed-term basis. You will guide DER projects from enquiry through completion, delivering high levels of customer support and coordinating with technical specialists.

You’ll build trusted relationships, translate complex information into practical guidance, and work across teams to ensure timely outcomes while maintaining an excellent customer experience.