Deputy Shift Lead - Automated Warehouse Tech

Toyota Automated Logistics; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

Standards Australia is undergoing a major digital transformation. We seek a Senior Digital Experience & Transformation Manager to shape the digital vision, lead the website refresh, and align customer needs with business goals across teams.

You will establish governance, content frameworks, SEO and analytics, and drive customer journeys, information architecture and performance measurement to ensure long‑term digital success and measurable improvements in user experience.

Responsibilities

• Lead the development and delivery of Standards Australia\'s future-state website strategy and digital experience vision.
• Drive customer-centric design initiatives across user experience, information architecture, content strategy, search, and digital accessibility.
• Define website requirements, user stories, roadmaps, and prioritisation frameworks to support strategic transformation goals.
• Lead customer journey mapping and future-state experience design activities that improve customer engagement and business outcomes.
• Establish content architecture, taxonomy, governance, and content experience frameworks that enhance usability and discoverability.
• Ensure SEO, search optimisation, analytics, and performance measurement principles are embedded throughout digital initiatives.
• Provide strategic direction and governance across website redesign, digital experience, and transformation programs.
• Facilitate workshops and collaborate with stakeholders across business, technology, customer, product, and delivery teams to drive alignment and decision-making.
• Manage agency and vendor relationships, ensuring high-quality delivery aligned with business objectives and customer needs.
• Develop digital performance frameworks, customer experience KPIs, and reporting mechanisms to measure success and guide continuous improvement.
• Identify risks, dependencies, and opportunities across digital transformation initiatives and develop strategies to address them.
• Build internal capability by coaching and mentoring teams in digital strategy, customer experience, governance, UX, and best-practice website management.

Job description

Senior Digital Experience & Transformation Manager

Who are we? Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities. Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow.

About the role The Senior Digital Experience & Transformation Manager is a strategic leadership role responsible for shaping and delivering Standards Australia's digital experience vision. With a major website refresh and broader digital transformation program underway, you'll play a critical role in ensuring customer needs, business objectives, content strategy, and technology delivery come together to create intuitive, engaging, and effective digital experiences.

Working across business, technology, customer, and delivery teams, you'll lead the design of future-state digital experiences, customer journeys, information architecture, and content frameworks. You'll help define how customers discover, access, and engage with Standards Australia's products, services, and information, while establishing the governance, measurement, and continuous improvement practices needed to support long‑term digital success.

The role combines digital strategy, customer experience, transformation leadership, stakeholder engagement, and program delivery, making it ideal for an experienced digital leader who is passionate about customer‑centric design and organisational transformation.

Please note: This role is a Full Time - Fix Term Contract for 18 months with the possibility of extension and growth.

What you'll do Key responsibilities include:

• Lead the development and delivery of Standards Australia's future‑state website strategy and digital experience vision.
• Drive customer‑centric design initiatives across user experience, information architecture, content strategy, search, and digital accessibility.
• Define website requirements, user stories, roadmaps, and prioritisation frameworks to support strategic transformation goals.
• Lead customer journey mapping and future‑state experience design activities that improve customer engagement and business outcomes.
• Establish content architecture, taxonomy, governance, and content experience frameworks that enhance usability and discoverability.
• Ensure SEO, search optimisation, analytics, and performance measurement principles are embedded throughout digital initiatives.
• Provide strategic direction and governance across website redesign, digital experience, and transformation programs.
• Facilitate workshops and collaborate with stakeholders across business, technology, customer, product, and delivery teams to drive alignment and decision‑making.
• Manage agency and vendor relationships, ensuring high‑quality delivery aligned with business objectives and customer needs.
• Develop digital performance frameworks, customer experience KPIs, and reporting mechanisms to measure success and guide continuous improvement.
• Identify risks, dependencies, and opportunities across digital transformation initiatives and develop strategies to address them.
• Build internal capability by coaching and mentoring teams in digital strategy, customer experience, governance, UX, and best‑practice website management.

13th October, 2026

Senior Digital Experience & Transformation Manager

Who are we? Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities. Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow.

About the role The Senior Digital Experience & Transformation Manager is a strategic leadership role responsible for shaping and delivering Standards Australia's digital experience vision. With a major website refresh and broader digital transformation program underway, you'll play a critical role in ensuring customer needs, business objectives, content strategy, and technology delivery come together to create intuitive, engaging, and effective digital experiences.

Working across business, technology, customer, and delivery teams, you'll lead the design of future‑state digital experiences, customer journeys, information architecture, and content frameworks. You'll help define how customers discover, access, and engage with Standards Australia's products, services, and information, while establishing the governance, measurement, and continuous improvement practices needed to support long‑term digital success.

The role combines digital strategy, customer experience, transformation leadership, stakeholder engagement, and program delivery, making it ideal for an experienced digital leader who is passionate about customer‑centric design and organisational transformation.

Please note: This role is a Full Time - Fix Term Contract for 18 months with the possibility of extension and growth.

What you'll do Key responsibilities include:

• Lead the development and delivery of Standards Australia's future‑state website strategy and digital experience vision.
• Drive customer‑centric design initiatives across user experience, information architecture, content strategy, search, and digital accessibility.
• Define website requirements, user stories, roadmaps, and prioritisation frameworks to support strategic transformation goals.
• Lead customer journey mapping and future‑state experience design activities that improve customer engagement and business outcomes.
• Establish content architecture, taxonomy, governance, and content experience frameworks that enhance usability and discoverability.
• Ensure SEO, search optimisation, analytics, and performance measurement principles are embedded throughout digital initiatives.
• Provide strategic direction and governance across website redesign, digital experience, and transformation programs.
• Facilitate workshops and collaborate with stakeholders across business, technology, customer, product, and delivery teams to drive alignment and decision‑making.
• Manage agency and vendor relationships, ensuring high‑quality delivery aligned with business