Senior Digital Experience & Transformation Lead

Toyota Automated Logistics; Sydney; Presencial; AUD 180 000 - 230 000; Tempo integral

Resumo da oferta

Standards Australia is undergoing a major digital transformation. We seek a Senior Digital Experience & Transformation Manager to shape the digital vision, lead the website refresh, and align customer needs with business goals across teams.

You will establish governance, content frameworks, SEO and analytics, and drive customer journeys, information architecture and performance measurement to ensure long‑term digital success and measurable improvements in user experience.

Responsabilidades

• Lead the development and delivery of Standards Australia\'s future-state website strategy and digital experience vision.
• Drive customer-centric design initiatives across user experience, information architecture, content strategy, search, and digital accessibility.
• Define website requirements, user stories, roadmaps, and prioritisation frameworks to support strategic transformation goals.
• Lead customer journey mapping and future-state experience design activities that improve customer engagement and business outcomes.
• Establish content architecture, taxonomy, governance, and content experience frameworks that enhance usability and discoverability.
• Ensure SEO, search optimisation, analytics, and performance measurement principles are embedded throughout digital initiatives.
• Provide strategic direction and governance across website redesign, digital experience, and transformation programs.
• Facilitate workshops and collaborate with stakeholders across business, technology, customer, product, and delivery teams to drive alignment and decision-making.
• Manage agency and vendor relationships, ensuring high-quality delivery aligned with business objectives and customer needs.
• Develop digital performance frameworks, customer experience KPIs, and reporting mechanisms to measure success and guide continuous improvement.
• Identify risks, dependencies, and opportunities across digital transformation initiatives and develop strategies to address them.
• Build internal capability by coaching and mentoring teams in digital strategy, customer experience, governance, UX, and best-practice website management.

Descrição da oferta de emprego

Standards Australia is undergoing a major digital transformation. We seek a Senior Digital Experience & Transformation Manager to shape the digital vision, lead the website refresh, and align customer needs with business goals across teams.

You will establish governance, content frameworks, SEO and analytics, and drive customer journeys, information architecture and performance measurement to ensure long‑term digital success and measurable improvements in user experience.