Depot Operator

Viva Energy Australia; Darwin; On-site; AUD 34,000 - 48,000; Full time

Job summary

Directhaul is seeking a proactive Depot Operator to support fuel and lubricant delivery to customers in Darwin and the wider NT. You will handle enquiries, manage stock, and ensure accurate records in ERP while coordinating with senior leaders to streamline depot processes.

Strong communication, organisational skills and a willingness to learn are essential. This role offers exposure to a growing fuel business and opportunities to develop depot and administrative expertise.

Qualifications

• Genuine commitment to safety.
• Self-motivated and proactive.
• Team player with willingness to learn.
• Strong attention to detail and problem-solving.
• Excellent communication across departments.

Responsibilities

• Manage inbound customer enquiries, provide price quotes and take orders by phone, email and in person; maintain high customer service standards.
• Depot stock control, including reconciliation, invoicing and managing site fuel balances.
• Fill depot pods for transport to Island customers.
• Oversee day-to-day operations including depot inspections and vehicle checks.
• Be the focal point for accuracy in in-house systems, including ERP.
• Collaborate with senior leaders to improve depot processes across locations.

Skills

Communication skills

Team player

Attention to detail

Problem solving

Organisational skills

Tools

ERP software

Job description

Directhaul is a top tier employer in the tanker industry with extensive experience in transportation across the Northern Territory, Western Australia and South Australia, as well as metropolitan and remote areas of Australia. With over 30 years in the industry, Directhaul is a trusted source for transport solutions no matter where you are located. Our Drivers are highly experienced and support staff equipped with the latest technology to ensure a safe and reliable service. Directhaul staff are based at regional depots to ensure an extensive timely transport service throughout Australia.

The Depot Operator role is responsible for a wide variety of depot-based tasks, supporting the sales and delivery of fuel and lubricants to our customers in Darwin and the wider NT. This role will be pivotal to driving operational efficiency through a number of tasks including timely customer invoicing, coordination of depot resources, stock balancing and customer engagement.

Whilst the successful applicant doesn’t need fuel industry experience, it is expected that they have strong communication and organisation skills and a willingness to learn. The successful candidate will need to be an enthusiastic team player who has delivered strong results in a similar operational role.

This is a great opportunity for someone to learn about the fuel industry from the ground up, in a supportive and professional fuel-based business, where your can-do attitude will see you succeed.

Your responsibilities will be to provide general depot duties and administration duties, including:

• Manage inbound customer enquiries providing price quotes and ordering via phone, email and over the counter. Maintain high standards of customer service and address any customer concerns effectively
• Depot Stock Control including: Stock reconciliation, invoicing and managing site fuel balances
• Filling the depots Pods ready for transport to Isaland customers
• Day-to-day operations including, depot inspections, depot dips, vehicle inspections
• Focal point for accuracy in our In-house systems, including ERP.
• Collaborate with Senior Leaders to improve depot processes, including streamlining and standardising stocks and procedures across all locations

Qualifications

• Genuine commitment to safety
• Self-motivated
• Team player who is willing to learn all aspects of the fuel business
• High attention to detail and proven problem-solving ability.
• Strong operational skills with the ability to multi-task and show exceptional problem-solving skills
• Excellent communication skills with the ability to build strong relationships and collaborate effectively across departments to senior management.
• Comfortable working in a dynamic environment with the flexibility to adapt to changing priorities and timelines.
• Strong organisational skills, who understands hitting and meeting deadlines
• Transport Background and advantage.

This is a muti faceted position within the team, the ideal person will have a thirst to learn all aspects of a busy and growing fuel business, bringing with them an eye for administration and an ability to solve problems.

Additional Information

We welcome applicants from diverse backgrounds, Aboriginal and Torres Strait Islander.