Depot Operations & Guest Experience Lead | Free Road Trips

Indie Campers; Cairns Regional; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Career development opportunities

Free Road Trips

Performance and Referral Bonuses

Job summary

Indie Campers in Cairns is seeking a customer-focused Depot Coordinator to be the face of our brand at the local site. You will report to the APAC Area Operations Manager and ensure top customer care, vehicle fleet upkeep, and smooth daily operations.

Responsibilities include welcoming guests, handling check-ins/outs, coordinating maintenance, supervising a small team, managing local suppliers, and assisting in reselling campervans when needed. Weekend and holiday availability required.

Qualifications

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable.
• You have great communication skills and feel comfortable speaking directly with customers.
• You’re eligible to work in Australia, have a valid driver's license and feel confident enough to drive a campervan (mandatory).
• You’re available to work weekends and national holidays.
• You’re a responsible person who takes their work seriously and can be relied upon.
• You’re well-organized and you’re good at solving problems.

Responsibilities

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs.
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need.
• Assist in Training, supervising, and coaching your team.
• Booking activities control, manage stock, local suppliers and cleaning services.
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly.
• Preparing and cleaning our campervans.
• Assisting in reselling campervans, preparing and showing them to prospective buyers.

Job description

Indie Campers in Cairns is seeking a customer-focused Depot Coordinator to be the face of our brand at the local site. You will report to the APAC Area Operations Manager and ensure top customer care, vehicle fleet upkeep, and smooth daily operations.

Responsibilities include welcoming guests, handling check-ins/outs, coordinating maintenance, supervising a small team, managing local suppliers, and assisting in reselling campervans when needed. Weekend and holiday availability required.