Campervan Depot Supervisor - Customer Ops & Fleet (Cairns)

Indiecampers Linkedin; Cairns Regional; On-site; AUD 50,000 - 70,000; Full time

Job summary

Indie Campers in Cairns is seeking a front-line depot coordinator with a passion for customer service. You will be the face of the Cairns depot, reporting to the APAC Area Operations Manager, ensuring top customer care, keeping the fleet clean and ready, and taking ownership of key duties to keep operations running smoothly.

Responsibilities include handling reservations, check-ins/outs, fleet maintenance, training and coaching your team, coordinating stock and local suppliers, resolving

Qualifications

• You are a travel enthusiast with an aptitude for direct contact with customers (desirable in Tourism, Hospitality, Retail or Rent-a-car).
• Excellent communication skills and ease speaking with customers.
• Eligible to work in Australia, valid driver’s license, and comfortable driving a campervan (mandatory).
• Available to work weekends and national holidays.
• Responsible, reliable and well-organized with strong problem-solving abilities.

Responsibilities

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs.
• Take care of the fleet, logistics, and ensure campervans are maintained in top condition by monitoring maintenance and repairs.
• Assist in Training, supervising, and coaching your team.
• Booking activities, manage stock, local suppliers and cleaning services.
• Handle complaints, emergencies, and any local issue to ensure smooth operations.
• Preparing and cleaning our campervans.
• Assisting in reselling campervans, preparing and showing them to prospective buyers.

Skills

Customer service

Communication

Problem solving

Organization

Team supervision

Job description

Indie Campers in Cairns is seeking a front-line depot coordinator with a passion for customer service. You will be the face of the Cairns depot, reporting to the APAC Area Operations Manager, ensuring top customer care, keeping the fleet clean and ready, and taking ownership of key duties to keep operations running smoothly.

Responsibilities include handling reservations, check-ins/outs, fleet maintenance, training and coaching your team, coordinating stock and local suppliers, resolving