Depot Operations Lead Campervan Fleet & Guest Experience

Indiecampers Linkedin; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Job summary

Indie Campers is seeking a depot-based service-minded professional for its Cairns team. You will be the face of our company in the Cairns depot, reporting to the APAC Area Operations Manager, delivering top customer care, maintaining campervans, and ensuring smooth operations at the depot.

You will handle reservations, check-ins/outs, fleet maintenance, and coordinate with local suppliers. This role includes coaching a small team and supporting resales to prospective buyers.

Qualifications

• Travel enthusiast with aptitude for direct customer contact.
• Experience in Tourism, Hospitality, Retail or Rent-a-car desirable.
• Eligible to work in Australia and hold a valid driver's license.

Responsibilities

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs.
• Take care of the fleet, logistics, and ensure campervans are maintained in top condition by monitoring maintenance and repairs.
• Assist in Training, supervising, and coaching your team.
• Booking activities control, manage stock, local suppliers and cleaning services.
• Handle complaints, emergencies, and any local issue to ensure smooth operations.
• Preparing and cleaning our campervans.
• Assisting in reselling campervans, preparing and showing them to prospective buyers.

Skills

Customer service

Communication skills

Well organized

Problem solving

Weekend availability

Job description

Indie Campers is seeking a depot-based service-minded professional for its Cairns team. You will be the face of our company in the Cairns depot, reporting to the APAC Area Operations Manager, delivering top customer care, maintaining campervans, and ensuring smooth operations at the depot.

You will handle reservations, check-ins/outs, fleet maintenance, and coordinate with local suppliers. This role includes coaching a small team and supporting resales to prospective buyers.