Department Manager - RTW

Saint Laurent (Australia); Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Saint Laurent (Australia) in Sydney CBD is seeking a Department Manager for our flagship store. You will oversee Womens and Men's Ready-to-Wear, drive sales, and champion brand standards across all customer touchpoints.

You will manage a high-performing team, provide development and coaching, and analyze store performance to deliver both qualitative and quantitative results. The role reports to the Store Director in a fast-paced luxury environment.

Qualifications

• Experience in luxury retail management.
• Proven ability to coach and develop staff.
• Strong product knowledge and clienteling skills.
• Excellent interpersonal skills and customer service mindset.
• Ability to lead by example and drive KPI outcomes.

Responsibilities

• Promote brand engagement with clients and staff to meet department goals.
• Ensure excellent customer service on sales floor, fitting rooms, and checkout.
• Analyse store trends and report to Store Director.
• Coach and develop department team and manage training.
• Maintain compliance with safety and store policies.
• Network with Top Clients and VIPs to build loyalty.

Skills

Leadership

Team management

Customer service

Sales

Job description

Saint Laurent (Australia) – Sydney CBD NSW

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

We are currently seeking a Department Manager with experience in Ready to Wear both Women and Men's who will report to the Store Director as part of our dynamic team in our flagship store at Sydney Westfield.

ROLE

The Department Manager is a true expert and professional in the categories they oversee. They are responsible for promoting brand engagement with clients, as well as team members in order to achieve the quantitative and qualitative goals assigned to the department.

Acting as a brand ambassador at all times, the Department Manager will be a proactive sales professional with a solid understanding of managing a team and operational efficiency. Reporting directly to the Store Director, the Department Manager will support and drive the business through consistent analysis of the store’s performance and efficiency.

The Department Manager is a true leader and motivator, who takes responsibility for the coaching and development of the department team in order to excel.

MISSION

Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained

Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk

Implement action plans defined with the HQ and Store director and guarantee follow up at store level

Analyse store trends and communicate high quality relevant feedback to the Store Director and Retail Director

Punctually submit all quantitative and qualitative information to the Buying team at Headquarters in order to communicate any requirements and to predict possible issues

Keep up to date with market and fashion trends, know and monitor your surrounding business environment including local competition and communicate this information to the Staff

Talent leader and developer:

Communicate on a daily basis technical and stock information related to the product to the Staff in the Department

Create and maintain a positive and motivating work environment

Motivate and challenge the team on a daily basis in your department

Recruit, retain and develop your team

Support the Store Director in setting up and delivering: Morning briefings, one to one meetings, personal development plans

Ensure your team are kept informed of store performance and KPIs

Identify and develop the strengths of each team member, supporting professional growth through training and coaching

Provide team training in order to engage customers: clientelling, after-sales activities, deployment of training tools

Process Manager:

Ensure that all the processes are in compliance with legal and safety requirements

Challenge current processes to ensure efficiency and effectiveness in your department

Take all the necessary measures to ensure loss prevention and safety in the store

Ensure the correct rotation of the goods in the warehouse for the department involved

Adhere, inform and follow-up on all Company Policies & Operational Procedures

Brand Promoter:

Promote the culture of the brand internally and externally

Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPs

Ensure the store atmosphere upholds brand image

Always lead by example

Guarantee excellent customer experience

Personally manage all delicate situations regarding issues related to the product

PROFILE

Significant experience in the sale of luxury goods or retail

Proven management experience and the ability to achieve results through providing constructive, feedback and coaching

Product sensitivity and extensive product knowledge within the category

Strong knowledge of the market and fashion trends

High sensitivity to customer experience and loyalty

Detail orientated and highly organised with the ability to prioritise the needs of the business

Willingness to be involved in innovative projects

Excellent interpersonal skills and a passion for providing excellent customer service

A positive attitude with ambition to learn and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.