Dental Receptionist/Administrator and Dental Assistant

Gumdent Dental Clinic; Melbourne; On-site; AUD 41,000 - 48,000; Full time

Job summary

Gumdent Dental Clinic in Ringwood is seeking a friendly, experienced Dental Receptionist/Administrator and Dental Assistant to join a growing, family-focused practice. This full-time role covers reception, administration and clinical support, offering exposure to a busy environment and opportunities to develop skills.

You will work across front desk, admin tasks and chair-side assistance, ensuring a welcoming patient experience and smooth daily operations.

Qualifications

• Dental reception or administration experience.
• Good knowledge of sterilisation and infection control procedures.
• Strong communication and customer service skills.
• Warm, friendly and approachable personality.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, phone calls and patient enquiries.
• Processing payments and HICAPS claims.
• Assisting with recalls and practice growth activities.
• Supporting social media and practice marketing when required.
• Preparing treatment rooms, instruments and materials.
• Maintaining high standards of sterilisation and infection control.
• Cleaning and preparing surgeries between patients.
• Supporting dentists and patients throughout treatment.
• Monitoring clinical supplies and assisting with stock management.

Skills

Dental reception experience

Customer service

Team player

Multitasking

Tools

Praktika

Job description

Dental Receptionist/Administrator and Dental Assistant

$30–$35 per hour, depending on experience

ABOUT THE ROLE

Gumdent Dental Clinic is a growing, family-focused dental practice in Ringwood. We are a close-knit and friendly team committed to providing personalised, compassionate dental care in a warm and welcoming environment.

As our practice continues to grow, we are seeking an experienced, friendly and versatile team member who can confidently work across dental reception, administration and dental assisting.

This is a full-time, hands-on position suited to someone with previous dental assisting experience who is also comfortable managing reception and administrative responsibilities.

You will play an important role in creating a welcoming experience for our patients, supporting the clinical team and helping the practice run smoothly. We are looking for someone who would like to grow with us and become a valued, long-term member of our team.

KEY RESPONSIBILITIES

Reception and Administration:

• Welcoming patients and providing excellent customer service
• Managing appointments, phone calls and patient enquiries
• Confirming appointments and following up with patients
• Processing payments and HICAPS claims
• Assisting with recalls and practice growth activities
• Supporting social media and practice marketing when required
• Preparing treatment rooms, instruments and materials
• Maintaining high standards of sterilisation and infection control
• Cleaning and preparing surgeries between patients
• Supporting dentists and patients throughout treatment
• Monitoring clinical supplies and assisting with stock management

ABOUT YOU

To be successful in this role, you will have:

• Dental reception or administration experience
• Good knowledge of sterilisation and infection control procedures
• Strong communication and customer service skills
• A warm, friendly and approachable personality
• Good organisational and multitasking skills
• Confidence working independently and as part of a team
• Reliability, professionalism and attention to detail
• A genuine interest in dentistry and patient care

Experience with Praktika or another dental practice management system is an advantage, although training can be provided.

We care for a diverse and multicultural community and welcome applicants from all backgrounds. Additional language skills are valued but are not essential.

WHAT WE OFFER

• $30–$35 per hour, depending on experience
• A full-time position in a growing dental practice
• A friendly, caring and supportive working environment
• Variety across reception, administration and clinical duties
• Opportunities to develop your skills and grow with the practice
• A welcoming and multicultural patient community

We are looking for someone who would like to become a valued, long-term member of the Gumdent team. We look forward to hearing from you.

LOCATION

Gumdent Dental Clinic – Ringwood

Ringwood VIC 3134