Dental Receptionist

Totally Smiles; Mackay Regional; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Varied role

Employee assistance

Discounts on work app

Great Place to Work

Job summary

Caneland Dental in Mackay Regional is seeking a friendly and confident Dental Receptionist to join our modern practice on a full-time basis, Monday to Friday with occasional Saturdays. You will greet patients, manage appointments, answer inquiries and support the team to ensure a smooth patient journey from first contact to treatment completion.

Prior dental or medical reception experience is essential, with a Cert III or IV in Dental Assisting beneficial but not mandatory.

Qualifications

• Prior experience in dental or medical reception is essential.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time in a fast-paced environment.
• Capable of addressing patient concerns with professionalism and empathy.
• Attention to detail.

Responsibilities

• Greet patients, check them in/out, and manage appointment scheduling.
• Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Process payments, manage billing inquiries, and assist patients with payment plans.
• Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Keep the reception area tidy and organised, ensuring materials are stocked and available.
• Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

Skills

Dental/medical reception experience

Communication skills

Multitasking

Education

Cert III or IV in Dental Assisting

Job description

About the position:

Caneland Dental is looking for a friendly and confident Dental Receptionist to join our supportive team on a full-time basis, Monday to Friday, with occasional Saturdays.

Our modern practice is home to a welcoming and patient-focused team who are passionate about providing high-quality care and creating a positive experience for every patient.

As our Dental Receptionist, you’ll be an important part of the patient journey and the first friendly face patients see when they contact or visit the practice. From answering enquiries and managing appointments to welcoming patients and supporting the team, you’ll help ensure every patient feels comfortable, valued and well looked after from their first interaction through to treatment completion.

Key Responsibilities:

• Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.


• Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.


• Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.


• Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.


• Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.


• Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

• Competitive hourly rate


• Varied role


• Opportunity to make a difference


• Access to our internal Employee Assistant Program


• Unlock exclusive discounts and cashback offers on the Work App


• Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

• Prior experience in dental or medical reception is essential


• A Cert III or IV in Dental Assisting is beneficial but not mandatory


• Excellent verbal and written communication skills


• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment


• Capability to address patient concerns and resolve issues with professionalism and empathy


• Attention to detail