Dental Practice Co-ordinator

Ausmiles; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Narre Warren Dental Care is seeking a Dental Practice Coordinator to streamline front-desk and administrative operations under the Practice Manager. You will be the main point of contact for patients, clinical staff and the wider team, coordinating bookings, payments and financial reporting while upholding compliance.

This senior administrative role requires strong organisational skills, attention to financial detail, and the ability to lead the reception team and support the Practice Manager

Qualifications

• Strong organisational skills with attention to financial accuracy.
• Patient-centred approach and ability to lead the reception team.
• Able to manage multiple administrative and financial processes.
• Experience with dental practice software (Praktika preferred).
• Proficient in Microsoft Office and cloud-based systems (OneDrive).

Responsibilities

• Warmly welcome patients and assist with check-in procedures.
• Manage all communications including phone calls, emails, and SMS confirmations.
• Oversee start and end-of-day protocols for a tidy reception area.
• Optimise the daily appointment schedule to maximise productivity.
• Oversee recall and referral systems to ensure continuity of care.
• Assist in presenting treatment plans and explain financial investment.
• Process patient payments, establish payment plans, and report daily production.
• Lead the reception team to ensure high-quality service.
• Publish staff rosters in advance to cover all sessions.
• Serve as primary clinic contact for Dental Members Australia (DMA).

Skills

Organizational Skills

Financial Accuracy

Patient-Centered

Team Leadership

Communication

Dental Software

Microsoft Office

OneDrive

Tools

Praktika

Microsoft Office

OneDrive

Job description

The Dental Practice Coordinator plays a pivotal role in the smooth operation of Narre Warren Dental Care, serving as a central point of contact for patients, clinical staff, and the broader practice team. Working under the direction of the Practice Manager and Principal Dentist, the Coordinator is responsible for coordinating day-to-day front-desk and administrative operations, supporting patient experience, driving appointment book efficiency, and managing a wide range of financial, compliance, and people coordination functions. This role operates at a senior administrative level and requires an individual with strong organisational skills, meticulous attention to financial accuracy, a patient-centred approach, and the ability to proactively lead the reception team while supporting the Practice Manager across all operational areas.

Key responsibilities

• Warmly welcome and greet all patients upon arrival and assist with check-in procedures
• Manage and supervise all incoming and outgoing communications, including phone calls, emails, and patient SMS confirmations
• Oversee daily start and end-of-day protocols to ensure the practice reception and waiting areas are presented immaculately
• Manage and optimise the daily appointment schedule to maximise clinical productivity and minimise gaps
• Oversee the practice recall and referral systems to ensure continuity of patient care
• Assist in the presentation of treatment plans, supporting patients in understanding their proposed care and the associated financial investment
• Accurately process patient payments, establish payment plans, and complete daily production reporting
• Lead and supervise the reception team to ensure consistent, high-quality patient service and efficient front-desk operations
• Prepare, plan, and publish staff rosters for all support staff in advance, ensuring adequate coverage for all clinical sessions and reception requirements
• Serve as the primary clinic contact for all operational matters relating to Dental Members Australia (DMA)

About you

• Strong organisational skills and meticulous attention to financial accuracy
• Patient-centred approach and ability to proactively lead the reception team
• Ability to manage multiple administrative and financial processes simultaneously
• Experience with dental practice management software (Praktika preferred)
• Proficiency with Microsoft Office and cloud-based systems (OneDrive)
• Excellent communication and interpersonal skills
• Ability to work collaboratively with clinical and administrative team members
• Commitment to compliance with organisational policies, procedures, and legislative requirements

About us

Narre Warren Dental Care is a dental practice committed to providing comprehensive patient care and maintaining high standards of clinical excellence and operational efficiency.