Dental Receptionist

Core Dental Group; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

60% staff discount on dental treatment

20% discount for family and friends

Quarterly staff events

AFL ticket offers

Nurturing and supportive work环境

Job summary

Core Dental Group in Melbourne is seeking an experienced Dental Receptionist with a minimum of 2 years’ experience who can also nurse when required. The role involves managing the appointment book, payment plans, clinic flow, and creating a positive, upbeat atmosphere.

The ideal candidate will have strong dental terminology knowledge, excellent communication, and a proactive approach. Opportunity for professional development and a supportive team environment.

Qualifications

• Minimum of 2 years’ experience as a dental receptionist.
• Passion for oral health and patient education.
• Ability to nurse when required and support clinicians.
• Excellent verbal and written communication in English.

Responsibilities

• Serve as the primary point of contact for patients regarding appointments, payment plans, and clinic operations.
• General data entry and mailing tasks.
• Foster a welcoming and supportive environment for patients and staff.
• Take initiative and be proactive in daily tasks.
• Maintain infection control standards.
• Lead by example with communication and problem-solving.
• Handle conflicts professionally when necessary.

Skills

Dental terminology

Communication skills

Team player

Initiative

CareStack

Tools

CareStack

Job description

Encompasses seven bespoke practices across the suburbs of Melbourne. Now with over 40 dental suites equipped with the latest technology, Core Dental offers boutique dentistry of the highest quality. Visiting specialists lend extra support and there is a strong mentorship program across the group. Our clinicians are encouraged to perform the full scope of dentistry, including substantial Invisalign and CEREC treatments, and are comprehensively supported through internal CPD education.

All members ofour teamare handpicked for their caring attitude, competence and commitment to professional development. They practice in a warm, welcoming environment surrounded by a large group of likeminded peers. This professional support network is underwritten by a shared philosophy, centered around respect for the comfort of our patients.

We are seeking an experienced Dental Receptionist with a minimum of 2 years of experience who is also able to nurse when required. The ideal candidate is passionate about oral health and dedicated to helping patients understand the value of maintaining a healthy, beautiful, and long-lasting smile.

Our amazing team of clinicians is looking for a dynamic individual who can support them and be their best advocate. The Dental Receptionist will be the backbone of the clinic, managing the appointment book, payment plans, clinic flow, and creating a positive and fun atmosphere.

Key Responsibilities:

• Serve as the primary point of contact for patients regarding appointments, payment plans, and clinic operations.
• General data entry and mailing tasks.
• Foster a welcoming and supportive environment for both patients and staff.
• Take initiative and be proactive in managing daily tasks and challenges.
• Experience and knowledge of infection control standards.
• Lead by example, demonstrating excellent communication skills and a solutions-oriented approach.
• Handle conflict resolution and confrontation professionally and effectively (though rarely necessary).

The upside of working at Core Dental:

• 60% discount on dental treatments for staff and their children.
• 20% discount on dental treatments for partners, spouses, family, and friends.
• Quarterly staff events and social activities.
• Seasonal AFL ticket offers at both the MCG and Marvel.
• A beautiful environment that's nurturing and supportive.

Desired Qualities:

• Strong understanding of dental terminology and procedures.
• A highlevel of initiative and motivation.
• Previous experiencein the dental industry.
• A drive to learn and flourish.
• Excellent verbal and written communication skills.
• Team player who leads by example and takes pride in their work.
• Bubbly, outgoing, and able to maintain a positive clinic atmosphere.
• Proficiency in dental practice management software (Experience with CareStack is highly desirable but not essential).

Prior dental experience is essential. Remuneration is negotiable and is based on experience within the industry. Thispositionholds the opportunity for futuregrowth and professional development.