Dental Office Manager: Lead Teams, Elevate Patient Care

South Melbourne Dental Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Next Smile/Dental Clinique in Melbourne seeks a Dental Office Manager to oversee day-to-day operations, lead non-clinical and clinical support teams, and drive patient-centered service excellence across the practice.

You will manage scheduling, payments, and budgets while upholding infection control and accreditation standards. The role also involves growth initiatives, stakeholder engagement, and a collaborative culture to support the clinical team.

Qualifications

• Previous management or senior administrative experience in a dental/healthcare setting is essential.
• Business or healthcare administration qualification is desirable.
• Knowledge of infection control, accreditation, and healthcare compliance is desirable but trainable.

Responsibilities

• Enhance patient experience and service excellence from first contact to treatment completion.
• Lead reception, admin and clinical support teams; recruit, onboard and review staff.
• Oversee appointment scheduling, payments, and revenue targets; monitor KPIs.
• Ensure infection control, accreditation standards and radiology protocols are followed.
• Support local marketing, patient reactivation campaigns, and stakeholder relationships.

Skills

Leadership

Communication

Organisation

Financial acumen

Dental software

HubSpot CRM

MS Office

Problem-solving

Adaptability

Education

Business/healthcare administration qualification

Tools

HubSpot CRM

Microsoft Office

Job description

Next Smile/Dental Clinique in Melbourne seeks a Dental Office Manager to oversee day-to-day operations, lead non-clinical and clinical support teams, and drive patient-centered service excellence across the practice.

You will manage scheduling, payments, and budgets while upholding infection control and accreditation standards. The role also involves growth initiatives, stakeholder engagement, and a collaborative culture to support the clinical team.