Dental Office Manager: Patient Experience & Growth Leader

Healthcarelink Pty Ltd.; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Next Smile/Dental Clinique in Melbourne is seeking a Dental Office Manager to oversee the day-to-day operations of the dental practice, ensuring smooth patient flow and excellent service from first contact through treatment.

You will lead reception, admin and clinical support teams, manage recruitment and performance reviews, oversee scheduling, payments, budgets, and compliance with accreditation standards, and collaborate with senior management on growth strategies.

Qualifications

• Previous management or senior administrative experience in a dental or healthcare setting (essential).
• Business or healthcare administration qualifications (desirable).
• Current knowledge of infection control, accreditation, and healthcare compliance standards (desirable but can be trained).
• Experience with practice marketing and patient engagement is a plus.

Responsibilities

• Enhance patient experience from first contact through treatment completion.
• Lead reception, administrative, and clinical support teams to meet practice goals.
• Oversee recruitment, onboarding, and performance reviews for non-clinical staff.

Skills

Leadership & team management

Communication skills

Financial acumen

Dental practice software

CRM systems (HubSpot)

Microsoft Office Suite

Education

Bachelor's degree in healthcare administration or related field

Tools

Dental practice management software

HubSpot CRM

MS Office

Job description

Next Smile/Dental Clinique in Melbourne is seeking a Dental Office Manager to oversee the day-to-day operations of the dental practice, ensuring smooth patient flow and excellent service from first contact through treatment.

You will lead reception, admin and clinical support teams, manage recruitment and performance reviews, oversee scheduling, payments, budgets, and compliance with accreditation standards, and collaborate with senior management on growth strategies.