Delivery Operations Manager — Lead Teams & Lean Improvements

Amazon; City of Monash; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon Logistics is seeking an Operations Manager to lead a team of Shift Managers and direct reports at our Delivery Station. You’ll oversee daily logistics operations, drive process improvements, and ensure safety and compliance while aligning with the customer promise. Night shift may be required.

You will report to the Site Lead and help optimize labor and workflows, delivering efficient, cost-effective delivery processes and a high-performance culture across the team.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Manage and develop a team of Shift Managers and their direct reports.
• Proxy duties for the Site Lead.
• Review the operational forecast and determine productivity requirements the delivery station.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.
• Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
• Manage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holiday management.

Skills

People management

Performance metrics

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Amazon Logistics is seeking an Operations Manager to lead a team of Shift Managers and direct reports at our Delivery Station. You’ll oversee daily logistics operations, drive process improvements, and ensure safety and compliance while aligning with the customer promise. Night shift may be required.

You will report to the Site Lead and help optimize labor and workflows, delivering efficient, cost-effective delivery processes and a high-performance culture across the team.