Client Relationship Manager

Smartgroup; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid Parental Leave (up to 20 weeks)

Make a Difference Days

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup, Australia’s leading provider of Employee Management Services, is seeking a Fleet Relationship Manager in Melbourne. You will manage a portfolio of fleet clients, build trusted relationships, and identify growth opportunities across fleet and mobility solutions.

You'll work with dealers and service providers, delivering tailored recommendations and ensuring high levels of client satisfaction. 2–3 years in related roles and a valid driver's licence are preferred.

Qualifications

• 2–3 years' experience in a Fleet Relationship Manager/Client Relationship Manager role.
• Proven ability to build strong customer relationships and manage stakeholders.
• Willingness to travel as required and discuss commercial arrangements with clients.

Responsibilities

• Manage a portfolio of fleet clients, building trusted relationships that drive retention.
• Develop proactive engagement strategies and deliver against objectives.
• Analyse fleet data to identify opportunities and tailor solutions.
• Facilitate client training to maximise value of fleet systems and services.
• Build relationships with dealers, suppliers and service providers.
• Identify upselling and cross-selling opportunities to grow the business.

Skills

Fleet Relationship Manager

Relationship management

Negotiation

Communication

Education

Bachelor's degree in Business/Finance

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Are you an experienced Fleet Relationship Manager looking for your next challenge, or a Fleet Account Manager ready to take the next step in your career?

Based in Melbourne, this role is responsible for managing a portfolio of clients across a diverse range of industries, helping them maximise the value of their fleet and mobility solutions. You'll focus on building strong client partnerships, delivering outstanding service, identifying growth opportunities, and providing strategic solutions that support your clients' fleet, vehicle, plant and equipment requirements. This is an opportunity to join a collaborative team where your relationship management expertise and commercial mindset will directly contribute to client retention, satisfaction and business growth.

Key responsibilities:

• Manage a portfolio of fleet clients, building trusted relationships that drive long-term retention and customer satisfaction.
• Develop and execute proactive client engagement strategies, ensuring regular contact and delivery against agreed objectives.
• Analyse fleet data and client insights to identify opportunities, provide recommendations and deliver tailored solutions.
• Facilitate client training and support to ensure users maximise the value of fleet management systems and services.
• Build effective relationships with dealers, suppliers and third-party service providers to achieve positive client outcomes.
• Identify and pursue upselling and cross-selling opportunities, supporting organic growth across products and services.

Skills and experience:

• You’ll bring 2-3 years' experience in a Fleet Relationship Manager, Fleet Account Manager, Client Relationship Manager or similar customer-facing role within the fleet, automotive, leasing or finance industry.
• Demonstrated success building strong customer relationships and managing key stakeholder networks.
• Experience identifying and delivering upselling opportunities that add value for clients and support business growth.
• Confidence discussing commercial arrangements, contracts and service solutions with clients and stakeholders.
• Strong negotiation, communication and influencing skills, with the ability to build credibility and trust.
• Excellent planning, problem-solving and organisational skills, with the ability to work autonomously and manage competing priorities.
• Current Driver's Licence.
• Ability to travel as required.
• Tertiary qualifications in Business, Finance or a related discipline will be highly regarded.

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.